Within 1 year of possession of the house, the first water leak occurred and holes were cut in the ceiling/walls of the nook (bathroom is above the area) to repair it. The plumber called by the builder to repair it was upset by how poorly the work was done in the first place. Now, just after the warranty on the house expired, near the same area but high up in a small closet on the ceiling another leak occurred causing mold. Plumber replaced 4 fittings and again said poor workmanship/supervision when house was built was the problem. None of the repairs ($10,000) are covered by insurance and the problem is that the rest of the plumbing in the house cannot be trusted, ie, second bathroom, kitchen. Placed a call to the builder but not sure if they will care now that warranty just expired.
- Company Response
Hi Pat. We take our customer service and the quality of our homes very seriously and are very sorry to hear that this has not been a positive experience for you. We have reached out to our warranty department and they have informed us that they have set up an appointment with you this week to review these issues and come to a resolution.