Sabal Homes

Builders
17603-17759 103 Avenue Northwest Edmonton AB T5S1N8
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Reviews for Sabal Homes

Average customer rating:
0.1 10 (9 reviews)

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dustin in Edmonton
dustin in Edmonton
1 review Edmonton, AB
0/10

house

Plumbing wasn't done right and should have never passed inspection but did some how. We have had to put over $4000 dollars into are new home to fix issues with out any help from the builder they have been saying to us that reimbursement and help is coming then nothing happens this has been going on for a long time. There is no help after the home is built and u cant trust anything they say, build with anyone else besides Sabal / Hopewell

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Marvin in Edmonton
Marvin in Edmonton
1 review Edmonton, AB
0/10

Duplex House

Sabal Homes is now called "Hopewell". I do not recommend their product and services. They offered low base price and the upgrade cost are between 3-5 times the cost of OEM. Poor workmanship, all the repair services I called - it took at least a month before you can get a schedule. If you missed the schedule, too bad and sorry for your self. In my 1st month I moved to my house, there was a flood in the basement, because their service contractor accidentally cut one of the pipes. I called to fix the problem and asked them to pay the damages to my personal belongings, and they told me "Go call your insurance to file a claim". I told them, I haven't insured my basement because it was undeveloped and the fault is in their end. They should have completed the testing before they handed the keys to me. I trusted them and they failed me. They are so bad for not taking the ownership of their fault.
Their customer services is bad as well, it seems their staff are revolving doors and every month, you are dealing with new service warranty coordinator. DO NOT BUY A HOUSE WITH HOPEWELL or Regret it later.

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Lindsay in Edmonton
Lindsay in Edmonton
1 review Edmonton, AB
0/10

House

I would never recommend Sabal homes to anyone. We purchased our home from them and have had so many issues with our house. Can't wait to sell and get out. Our roofing is falling apart. Whoever put the windows in did a horrible job, and the tracks keep falling out. Our siding is coming off. Vents are falling out. The drywall is horrible. You just touch it and it falls out. The wiring is botched because our bathroom fans are constantly going even though the switch is off. We've had this house for just over a year, and it's been like this the entire time and I've tried calling but they don't care. DO NOT BUY FROM!

0 of 1 people found this review helpful.
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Angela Milan from Edmonton
Angela Milan from Edmonton
1 review Edmonton, AB
0/10

House Build

-Two foot wide wet spots would form on our ceiling and water would dump out of our fan vent when we ran either bathroom fan upstairs. 3 out of the 4 Sabal neighbours had the same issue. An outside company found the problems because Sabal said there was no issue- both fans needed to be rerouted in the attic, new vents in the roof needed to be cut out, the attic insulation completely redone, the insulation stops replaced, and the bathroom ceilings repaired.
-In-floor heating had to be redone 4 times in our ensuite, each time with us having to take several back-to-back days off of work. #1- forgot to install heat mat altogether, #2- heat mat only installed under 1/3 of the floor, #3- wires were put too close together under the floor causing a fire hazard, and #4- after the mat having to be ordered twice and the installer not showing up on the installation day, it was finally installed correctly!
-Our house was not built to match the plans that we signed off on and sits four feet higher on the lot than it should.
-All outdoor trim was installed against manufacturer specs, and after MUCH documentation being sent to Sabal, it was all ripped off and redone. The final repairs and painting were not completed until 3 years after we moved in.
-On several occasions, we took full days off work to meet with subcontractors and they never showed up or returned our phone calls.
-Driveway was poured in freezing cold weather and 24 hours before it snowed. It cracked shortly after.
-Microwave was installed so high that I (being only 5’ tall) could barely reach the bottom of it.
-Parging looked awful and hundreds of dried parging spots were left all over our newly laid sod.
-There were countless other issues. They do not oversee their subcontractors and there seems to be no communication between the customer service and construction sides of the company. We would NEVER build with them again.

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daniel from Edmonton
daniel from Edmonton
1 review Edmonton, AB
0/10

terrible fit and finish

This home on possession had a filthy interior and exterior. Supervisor said interior was cleaned but there was dust everywhere. The dry was all crooked and attempted fixes were still crooked. Paint drips all over the place also on hardwood. The hardwood had scratches and dents throughout home. Basement window was open throughout entire build and basement was full of think dirt dust in every part of the basement which was not cleaned on posession. They screwed up the front veranda on previous builds which they continue onto my home. The rails and pillar trim are.interfering with each other. The front steps are nice but supervisors wants to replace cause rail is more then 4 inches from Pilar.he wants to replace with ugly ones which I said no too. Hopefully these.issues will be.resolved but.based on previous experiences I've heard about will not. I will go through the headache of the home warranty probably. Don't.use these people lazy cutting corners and head.company don't care.

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robyn from Cochrane
robyn from Cochrane
1 review Cochrane, AB
0/10

House

From the beginning the deal seemed questionable. We signed with them on a weekend and by Monday the price of their houses had increased by $17,500. To be fair with us they said they would only make us pay $5000. Why the heck their sales centres don't know about a price change is beyond me, and maybe an indication of how things were to go.
We took possession just before Christmas and the quality of work is terrible. Full on paint drips dried in walls in every room. The exterior was filthy and still nothing has been done about it. They had to open my exterior wall to re-frame a window because it wasn't centred in the wall. The upstairs pony wall was so badly constructed. The wall could be moved with barely any effort and we had to fight numerous times and threaten to not take possession if it wasn't fixed. They hung the railings on the wrong walls and we still have a terrible drywall fix where they tried to cover it up. They've had our house for 6 trades days or more (I've maybe lost count) and still there are problems that need addressing. We were told by their service department "service is different than the builders and we'll make this right". Haha yeah. I've sent numerous emails and I've had to go above people and email the service manager but it still doesn't light a fire under these butts! The yard was littered with nails, saw blades, cut-offs from exterior pieces, garbage, etc. no communication between the staff at all and prepare to wait and wait and wait and wait for fixes to get done if you decide to go with these guys. I'm originally from BC and if a home builder conducted themself in this manner and gave a sub-par experience, they'd be through and done building. I'm not sure how sabal/hopewell stays around.

1 of 1 people found this review helpful.
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Len Dyer from Edmonton
Len Dyer from Edmonton
1 review Edmonton, AB
0/10

House

Soon after moving into our Sabal home we started to experience many problems. customer service is very slow in responding...we have been in our home about 18 months and they still have not fixed many of our problems. our biggest problem though has been mice. there were many areas in our home that were not sealed and though they came after a while to seal these holes it was too little too late. when I complain about this problem its like they do not want anything to do with me. I am going through the better business bureau now...lets see what happens ....probally nothing. I have come to the conclusion that customer service and reputation means nothing to them. I would not recommend this company to anyone...they should be ashamed how they treat people and their families.....I would love to meet their potential clients and tell of my experience.....hopefully save others from having a miserable experience like we did.......Len

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Henry  from Edmonton
Henry from Edmonton
1 review Woodhaven, MI
0/10

New Home

It was all good until they handed me the keys, I found lots of issues with the home, some are major and some are minor. it is a nightmare when I was trying to deal with their service department. they were polite but always say they would get back to me, when they finally show up, they fixed one thing and created another issue. I'm still fighting with them. wouldn't recommend anyone build homes with this company.

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Adam Hillaby from Edmonton
Adam Hillaby from Edmonton
1 review Edmonton, AB

First Review

1/10

Home Build

Terrible customer service, don't follow blue prints, empty promises, often misleading, wastes customer's time, doesn't follow through, often late, doesn't follow up. We might as well have managed the project ourselves.

Details:
Like any company they have procedures, but they do not explain these procedures to their customers. E.g. We were hurried through the design center, so that our designer could make it to a Christmas party early. We had only one selection of everything, including our color palette, which she had recommended, but we were very unsure about. They were then on Christmas break. After they had returned from Christmas break, we once again expressed we were very uncertain about the color palette. We had a week long email discussion and it was only after a week, that we were told that two weeks had already went by, so we would have to pay $500 to make any changes. We expressed that we were unable to contact them, because they were on Christmas break. Apparently, if we had made more then one selection at the time of our meeting then we would have been able to make a choice later. But because we had only made one selection, that was the color of the house. We then asked by our designer did not inform us that this was the policy of Sabal Homes. They did not answer.

They do not follow blue prints. There were many mistakes in the building of our house, because no one followed the blueprints. They just assumed they knew how we designed the house. Even though everything was documented properly, they messed things up. Sabal does not provide you with a possession date until the last month, so each mistake they make and find later, increases the amount of time that it takes to build the house. We chose to make them aware of their errors during our walk-throughs and it was like pulling teeth. To this day, there are still things that were done incorrectly, like the placement of our water tank, furnace, and sump pump.

They abuse the definition of seasonal work. Sabal states that some work cannot be done on the home because it is classified as seasonal work. An example of this would be laying sod in the winter. However, they abuse this and drag their heels. We took possession in the summer, and now one year later, there is still work that is not completed, like the correct painting of the house exterior in the front, and final grade so that we can use our backyard. Last year for 3 weeks, we did not even have any stairs into our house in the front or back while they poured the concrete steps in the front after possession. Our family members and ourselves had to walk through the dirt and we had to pull them up on to the deck. I'm sure this is a violation of a code.

Builders have a one year warranty, where they are responsible for correcting any issues with the home. We book trades days to have trades people come in and do the repairs. Their workers often forget things or show up late. Even though we booked a special day off of work to have this done, this now means that we have to book another day off, but of course it's at least 2 weeks or more away because they need time to rebook. Sometimes 2 months if they don't have the correct part.

Once you take possession of your house, Sabal had us deal with the contractors sometimes. Where the contractor would contact us and ask us questions about specific building decisions, that we had nothing to do with. Most of the time, in this situation, Sabal would also not have an answer, because the person responsible for the decision would not be available, for various reasons; vacation; left company; won't answer the phone.

They make promises and don't keep them. An example of this would be one of the promises that they made during the initial meetings, before we signed with them. One promise they made was that two homes next to each other would not be allowed to have two windows facing each other. This was to ensure that our privacy would not be a problem. Our home and the home next to us are both Sabal Homes. And our master bathroom window has a clear view into one bedroom and the upstairs bathroom of the next house. When we asked Sabal to deal with this, they replied it shouldn't be an issue and then said just put up blinds. We asked them to pay for the blinds, and they responded by saying no. We then asked for a reason they had broken their promise. No response.
In addition, our dinning room window has a clear view of the neighbor's front door. So when the neighbor is at her door, she can see into our dinning room and the entire living room on the other side of the house. Why Sabal did not think this would be an issue is confusing. We brought this up with Sabal and stated we felt this was an issue caused by Sabal because of the placement of the neighbor's house being pushed so far back. Since the house could not be moved, we asked that they install a fence for that part or for trees. Sabal's answer again was no. We asked for the reasoning, and no response.

We were misled as well. When we finally started having our final grading done, we were told it would take 2 weeks to be done and approved by the city. It took 3 weeks, not a big deal. But then it failed. We asked again when this would be done. We were told another 2 weeks. At 3 weeks of nothing happening, we asked for an update. At 4 weeks we asked for an update. At 5 weeks and 6 weeks we asked for an update. At 6 weeks were told the grading was already repaired and that the city inspector was late. We were waiting on the city inspector. The entire time we were told to not touch the back yard. After two months of the final grading being first done, weeds had started to grow. We expressed to Sabal that we were concerned the final grading would fail because the inspector would not be able to see the ground because of the weeds. We were told it would not be a problem. At that point we called the city to confirm this. The city told us that yes the lot would fail because of the weeds and also told us that there had never been another request to inspect our final grade after the initial fail. So, we were not waiting on the inspector, the city was not behind. Sabal was behind. We called and complained and asked why we were told a misled, and the Sabal representative changed the subject and said they would get the landscapers out there right away. HOWEVER, they would not take care of the weeds. That was the homeowner’s responsibility. This was the first time we had heard this, every other time we were told don't do anything, because you might disturb the group. Two months of weeks and we were left to deal with it. If we had been told before, we would have sprayed them. This is incredibly frustrating and they didn't even offer an apology.

After one of our first issues with the builder, we had spoken to the Sabal area supervisor and he sided with his employee. As we were doing our research we went to another area of the city to a Sabal show home with some friends. As our friends spoke to the Sabal representative, they explained that they wanted to avoid some of the issues that we were having should they choose to build with Sabal. Immediately the employee spoke our names and the details of the situation. She explained that an email had gone out to all the employees about what had happened and who we were. She knew our first and last names and where we were building. We were shocked by the privacy laws that had been broken. We brought this up with an area manager and someone in the downtown office, but this was all denied. This is very unsettling when everyone knows who you are and the details of what you had spoke about in private.

They don't return emails or phone calls for days, sometimes never. They often state they are understaffed. They seem to have no consideration for you as a customer and what they are putting you through. Once you sign, they will quote you their policies and rules, but only when it's convenient for them. They will often tell you all customers experience difficulties with builds, but many of these issues are above and beyond what is reasonable in my opinion.

All these things that I have stated are my opinion. They are based on my experiences with this company/builder and reflect my experiences alone. They are meant to tell my story. It is not meant to convince anyone of anything and is not to suggest what decision people should make when choosing a builder. I am a frustrated consumer that has the right to express his opinion.

With that said, I wish I would have never selected Sabal Homes as my builder. I wish I didn't have to experience all the things that I did, and if I could do it over again, I would not build with them and I will not be recommending them to any friends or family.

4 of 4 people found this review helpful.
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