I called Gabe as I was very unhappy with my current alarm company, the reason being purely customer service. Gabe listened attentively and helped me plan a smooth transition to Engineered Alarm Solutions. He is very accommodating and he addressed all my concerns. I could feel that I could trust him not only during the switch over, but more importantly when there will be true issues/emergencies. On the day of installation, Ahmed, Mike and Gabe came and they were awesome. They have great knowledge of what they were doing. The next day, we had minor issues with alarm.com, but Gabe walked me through it (with alarm.com) until it was all fixed. I think that most companies do good in their products, but Gabe and his crew just make me feel that we work together as a team in securing my home. Thats peace of mind, knowing that they have our back. Attitude and customer service is superb! I wouldnt think twice about recommending them.
- Company Response
Thanks Kendy for your great review. It seems like the big companies do not appreciate great clients like you, and therefore their customer service and technical support are very poor. This situation generally occurs when clients have signed a long term contract and therefore they are forced to finish that contract even when are not satisfied with the service. I am very happy to hear that you appreciated our customer oriented professional services. We are very proud to help you to protect your home and family with top-quality Security Cameras and a Monitored Alarm System.