Engineered Alarm Solutions Inc.

Alarm Systems
38 Wildfire Road Vaughan ON L4L 8Y9
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97%
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Reviews for Engineered Alarm Solutions Inc.

Average customer rating:
10 10 (27 reviews)

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John T. in Toronto
1 review Toronto, ON
10/10

We hired Engineered Alarm Solutions to install a monitoring system in our house. Gabriel was ultra responsive in designing the system and providing a quote. Likewise his team was prompt, courteous and neat. I particularly appreciated his team's attention to detail and their desire to hide the components as much as possible. The system is up and running and it looks great. Gabriel spent the time to train my family on the system and has made a few follow up calls to ensure things are running smoothly. First class service - I have already recommended the company to friends!

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Company Response

Thanks John for trusting on Engineered Alarm Solutions. We designed your Burglar and Fire Alarm System based on your particular needs to protect your home and family. Our ULC Certified Monitoring Stations work 24/7 to make sure that we are alway available when you need us.

Leonard from Richmond Hill
3 reviews Vaughan, ON
10/10

We were with CHUBB for our very simple small business alarm system. Fed up with incorrect people being contacted, unnecessary police dispatches and charges (in spite of clear instructions from us to the company) and call center actually arguing that the person paying for the system was not the one to be contacted first (despite them having done so for the previous 11 years!), we did a search on the internet and found Engineered Alarm Solutions through Home Stars.
Gabriel was very nice, quickly came in personally, listened carefully
to our needs and provided an accurate estimate. In less than a week very professional and courteous staff installed all the necessary equipment and Gabriel even called after hours to ensure all went well.
Whenever we had questions or concerns, Gabriel addressed them promptly and with great kindness and understanding. Even when he is busy and cannot answer your call, he immediately texts you asking if it's Ok to call back in a little while (and calls back usually within 15-30 minutes)!
We are now planning to switch our home system to Engineered Alarm Solutions.

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Company Response

Thank you for your review. Unfortunately, you are not the only client that we have heard they had issues with large Security Companies (i.e. Monitoring Station does not respond quickly enough when the alarm does off, or just they dispatch Police/Fire Department before confirming what happened with the emergency contacts, or they are too expensive, etc.) . But do not worry because now your business is well protected by our ULC Certified Monitoring Stations and you will keep enjoying our dedicated customer service and professional services. Thanks again for taking the time to write this review, and please let us know if we can be of any further assistance. Gabriel.

Mark in Newmarket
1 review Vaughan, ON
9/10

As part of our basement reno project, we wanted to install new security measures as well as upgrade our existing alarm system. This not only included new alarm keypads, smoke/CO detectors, and the transfer of alarm monitoring company, but also installation of (i) a number of home automation devices (including thermostat, door locks, garage door openers, light switches....all of which can be controlled via an app on my iPhone), and (ii) exterior security cameras + NVR (video recording).

For us, it was a pretty large project with many moving parts, but Gabriel and his team were very professional through the whole process and got everything installed and working nicely! The final price tag was a bit too high for my liking but I really loved Gabriel's professionalism and appreciated his team's expertise.

Only con: I would have loved to have been able to use and view my front doorbell camera via my iPhone (with audio). Couldn't remember if that was an option. As it stands, we have a video doorbell with a video monitor pad installed inside the house. Which works great.

Other than that, we are very happy with Engineered Alarm Solutions and would not hesitate to use them again in the future.

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