I called Gabe as I was very unhappy with my current alarm company, the reason being purely customer service. Gabe listened attentively and helped me plan a smooth transition to Engineered Alarm Solutions. He is very accommodating and he addressed all my concerns. I could feel that I could trust him not only during the switch over, but more importantly when there will be true issues/emergencies. On the day of installation, Ahmed, Mike and Gabe came and they were awesome. They have great knowledge of what they were doing. The next day, we had minor issues with alarm.com, but Gabe walked me through it (with alarm.com) until it was all fixed. I think that most companies do good in their products, but Gabe and his crew just make me feel that we work together as a team in securing my home. Thats peace of mind, knowing that they have our back. Attitude and customer service is superb! I wouldnt think twice about recommending them.