Shawn is one of the best inspectors in the city. He has effective communication skills. He is attentive to your concerns and educates you about indoor air quality in a straightforward way. He carries out a thorough inspection to identify the source of your problems, then explains a variety of potential solutions. He is also very organized; he is punctual and has all his equipment ready, so everything can get done within a specific time frame. His written report is clear, detailed, and demonstrates his high degree of knowledge. Shawn is very compassionate and kind. His secretary, Marie, is also supportive and has great telephone etiquette. Thanks for everything!