We had contacted several contractors over a 6 month period to start our backyard renovations. Several contractors with similar ratings on Home Stars didn't even call us back. From the start, Rowan Henry was courteous, knowledgeable and professional. He made you feel that our project was his own backyard renovation. He was prompt to reply to our initial request for a quote and continued to give us unprecedented customer service as we worked with him to design our patio. As the process went along, it was evident that Rowan was extremely knowledgeable about his business. It was easy to place our trust in his work and company. We would highly recommend Rowan and Creative Gardens to anyone considering renovations.
Throughout the design process, there were a few occasions where the patio design was altered from our original design. Rowan and Jerome immediately discussed the changes they needed to make in order to make our vision a reality. It is expected that there may be some discrepancies between plans and the final product. It's how the contractor responds to any changes is the true test. Without any hesitation, Creative Gardens came through and provided us with the patio we dreamed of. Also, the team of workers were outstanding. They were courteous, pleasant to talk with and extremely neat. They went above and beyond our expectations for cleanliness and attention to detail.
Rowan worked very hard to keep us within budget; which is always challenging. He looked for alternative solutions and priced out other options while still delivering a high quality product and workmanship. Clearly the construction was just as important to Rowan. We look forward to having Creative Gardens back in the spring to finish off our Garden. Overall, the experience with Rowan and the Creative Garden Team was an exceptional one. So glad we had the opportunity to work with such dedicated people. Best of luck on your future projects.
Mary & Ann & Rodrick
- Company Response
From the bottom of our company's heart, and our team, thank you so much for all of your recognition!! A review like this makes you realize how much a customer values not only what you do, but how you do it. Client communication is paramount for us to be successful. We always strive to maintain a win-win strategy. Sometimes we have to reinvent certain areas as we go along, but we will always keep you involved, and treat your home as our own.
We here at Creative Gardens cannot wait for the spring to arrive so we may finish the next beautification phase of your home. Please send our warm regards to Rod also. We will see you both soon!