Recurring leak issue and charging for inspection
We had an issue (last year) with small leak in the ceiling of the main floor that has a washroom right above. The inspection was done prompty and without any charge for the visit. After inspection, issue was identified by Mr Rooters to be a problem with the gasket and accordingly it was changed. However, we still started noticing discoloration over few months and decided to call Mr Rooters again to inspect it (same issue). However, to my surprise, this time they said it will cost $235 for the leak search. The plumber refused to inspect the ceiling or the washroom above until I agreed to pay. I approached another company who charged a very nominal fee ($39) to come home to inspect it. The issue was identified to be with the flange and not the gasket. So that means the money i spent for the gasket change last year was a waste. The annoying part was reluctant to inspect for the same issue without charging.
That's when I realized there were better plumbers in the market.
I'm looking for a refund of my membership fees ($100 + tax) that I paid.
- Approximate cost of services:
- $0.00
- Company Response
Hello Prashant,
Thank you for contacting us. Can you kindly give me a call at the office so that I may collect your contact information we have on file. I would like to be able to look into this further for you. I appreciate your assistance.
The office number is 905-278-3900.
Looking forward to speaking with you.
Best regards,
Susan Ramnarine
Customer Service Representative
Mr. Rooter Plumbing