Good Morning,I wish to provide some feedback as a result of a service call performed yesterday, Feb.6/2017 at our home in Mississauga.I should also add that this is not the first time I have used your services over the past number of years. However, my wife and I both felt compelled to send off a note to say how pleased we were with Chris Ford and his professional, friendly and customer focused attitude. It started at the front door as we were greeted with a smile and a Rooter mat for protecting our floor and with special 'Booties" to go through the house.The job we needed completed may have seemed simple, but in fact was more challenging than first appearance. We had a water leak which ended up in our main level, (we own a two story home), which damaged part of our Den wall with no apparent plumbing issues from above the damaged area.However we do have a half bath located on the adjacent shared wall.At first it would seem a roofing issue, but once the investigation was done, it was confirmed to be a crack in our exhaust vent elbow pipe which runs from the main level 1/2 bath on the main level through the second floor walls and into the attic.where the pipe takes a 45 degree turn and runs along the attic to the outside vent pipe. The area space and location was difficult to access and even more difficult to get too. I am please to say Chris was able to replace the elbow and corrected the slant of the venting so that water /condensation can be properly inclined to avoid any future problems. This was no quick job, but the price quoted upfront was very competitive and did not change even after the additional time. As well, Chris spent time reviewing our overall plumbing 'health' of our home and answered many questions which was a bonus for us to ensure our safety and peace of mind and we never felt we were being rushed.Going forward, we went over our future plans to change some our existing fixtures and Chris was able to provide us an immediate quote, yet another bonus for us.In conclusion, when you read what Mr Rooter's values indicate: Respect, Integrity and Customer Focus which often are words, it is our experience that this is not just words but actions.We would recommend anyone looking for this high caliber service from one of the best, if not the best Plumbing Professionals available Michael and Brenda McDonald Mississauga, On.
- Company Response
Hello Michael and Brenda, thank you for taking the time to share your positive experience with our technician Chris Ford and Mr Rooter. We recognize that exceptional plumbing is about more than fixing your plumbing concern; it's about assuring that you hired the right company from we answer your call. Thank you Michael and Brenda for taking the time to leave a review! Please give us a call when you have any future plumbing needs.