My husband and I chose this firm because of the high ratings on HomeStars but we were dismayed at their lack of organization and the low quality of many of their tradespeople. Their business model doesn't work - one of their project managers sells you the job, then sends in the various tradespeople without giving them enough information to do the work. The trades came in not knowing what they were supposed to do, what fixtures they were supposed to put in, etc, and I became the liaison. These trades were always in a hurry to finish, because they were paid by the job, so plumbing was put in improperly and had to be replaced, painting was done slipshod and had to be redone. They do have good tradespeople, but they are stretched over too many jobs. The one thing I can commend them for was they knew when a job had to be redone and came back to do it. However, this all took time: because the tile was put in improperly in the ensuite, both the wall and the shower floor, it had to be ripped out and re-installed, a huge job. So to gut and re-do the ensuite bathroom plus a small basement powder room, a job that should have taken 6-8 weeks, took nearly 4 months. I can only wonder at the high ratings.
- Company Response
Sylvia we do not know who you are? However it sounds like the company was accountable in fixing your issue that really rare that a company paid and redid all the work. We deserve a 10 and not a 1 if that was the case. Please contact me Christine@thig.ca. Hi Sylvia my second request if you can identify yourself can give us a call. I would love to see how we could have made this experience better. But yes if we do something wrong we will fix it and make it right.