RenosGroup.Ca

General Contractors
Ottawa ON K1P 5J6
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Reviews for RenosGroup.Ca

Average customer rating:
9.5 10 (28 reviews)

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Ingrid in Stittsville
Ingrid in Stittsville
0 reviews Stittsville, ON
10/10

Wheelchair accessible bathroom renovation

Wheelchair accessible bathroom. I had a big renovation job of my bathroom and they were great! We have a beautiful accessible bathroom now. They were great with ideas and suggestions when I was unsure of what to do. The work is high quality and I felt at ease with them in my home for the length of the project. Even other family helped with the painting which was perfect! They cleaned up and took away the garbage so I want left with it. Thank you for this amazing space. You have given us something we never thought was possible!
Highly recommend this company

Approximate cost of services:
$35,000.00
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Company Response

Thank you for the great review. I particularly enjoyed working on this project because it was for an excellent cause. Hopefully, she will enjoy her new accessible spa every day for a long time.

Renos2009
Renos2009
0 reviews Ottawa, ON
10/10

Very Satisfied Customer

I am very pleased with our renovations carried out by RenosGroup. Initially, my plan was limited to replacing the kitchen and removing a wall. However, as the project unfolded, I realized there were additional areas that needed work. Ultimately, we had them replace the hardwood flooring, baseboards, skim coat the ceiling throughout the house, replace & finish the steps and risers, re-tile the bathroom floor, replace the basement bathroom ceiling, fan and pot lights, replace 4 closet doors, prime & paint the house.

Keith was able to adjust his schedule to accommodate these additional tasks seamlessly. Throughout the renovation, the consistent and open communication with Keith and his team was invaluable. They kept us well-informed at every stage and promptly addressed any concerns that arose
The results have surpassed my expectations in terms of openness, aesthetics, and attention to detail. My kitchen has now become the focal
point for family gatherings and entertaining guests. If you're considering a renovation, RenosGroup is a top-notch choice for a smooth and stunning transformation.

Approximate cost of services:
$80,000.00
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Company Response

Thanks very much, Kathy. We had fun on your project, particularly refinishing the vaulted ceilings :-) You are a great client, always had answers to any questions, and were always pleasant to deal with.

Gina
Gina
2 reviews Ottawa, ON
0/10

Poor project management and quality of work.

We are 8 weeks into a kitchen reno that was quoted take 4 weeks with no end in sight due to lack of skilled resources on site to do the job. Much rework on basic jobs such as skim coating the ceiling. and laying of vinyl plank floor without damaging the wear layer is creating alot of rework. The PM is mostly absent and does not respond to e-mails and resource on site is left waiting for items to start most work daily.

Approximate cost of services:
$25,000.00
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Company Response

A few things should be clarified…

Quoted project in 2018 and mentioned it would take approx 4-6 weeks to complete. Original quote included 24 Days (5 weeks) of labour + dry times for all plaster & paint (1 week) = 6 Week timeline

Wed May 24th, 2023 Project start - Client requested 6 weeks more work to be completed. New project timeline: 12 weeks. We rescheduled several other projects to fit this in for the client

June 20th, 2023 (4 weeks into project) - Client emailed: “lots of activity this week…loving the progress each day”

July 12th, 2023 (7 weeks into project) - Kitchen was fully functional - Sink, faucet and appliances working

Thurs July 13th (7 weeks into project) - Date of this online review

Skim coat of ceiling had to be reworked because the ceiling cracked in 4 areas, one of them along the complete length of the living room. Client asked us to remove a 12’ long (non-supporting) wall, this caused the weight of the house to shift. We waited 2 weeks after wall removal before skim coating ceiling to try and prevent this.

All of the Flooring was installed without damaging the wear layer, it was only when the fridge had to be moved that the floor’s wear layer accidentally got scraped. We should have been even more careful when moving the fridge. The fridge always had a tarp and cardboard beneath in order to prevent marks on the floor. New floor planks were ordered and replaced at our cost. The flooring supplier the client purchased from took over a month to provide new flooring due to a backorder.

Project manager was at jobsite twice a week during the first 6 weeks, picking up demolition debris, dropping off supplies, and checking on how the contractors were doing on the project. During the last 6 weeks, the P.M was at jobsite every day working to help speed up the project and ensuring the quality of work

Our longest delay in replying to client’s emails was 2 business days. The client sent an email on a Sunday, late morning, to express a concern about the flooring, it was replied to on Monday late morning, and project manager also showed up at jobsite late monday morning to alleviate the client’s concern about the flooring. Client lashed-out and criticized the project manager for not replying sooner.

7 weeks into a 12 week project, the client started to become agitated that the project had not been completed yet. From then on our contractors were subject to daily subtle insults, sarcastic comments or threats to use another contractor. Contractors began to feel uncomfortable working on this project due to the toxic environment

Ex 1: The new replacement flooring we ordered was backordered from the supplier the client purchased the flooring from, while waiting, we were regularly critized for 4 weeks about the floor not being done yet.

Ex 2: The client moved kitchen items back into the kitchen as it was being completed, this was fine, until we were being chastised for not cleaning up every bit of dust at the end of each day. For the last 6 weeks, the project manager spent 30 mins per day cleaning up the kitchen and floor, and was still critized because the jobsite wasn’t clean enough. In hind site we should have asked the client not to start moving their stuff back into the new kitchen until the project was fully completed. Our typically procedure is to do 10 min tidy ups at the end of each day and one thorough clean up once the project is fully completed.

Ex 3: After complaining on how long the project was taking, we stayed and worked until 7 pm for a few consecutive days. The client crisitized us again and asked to not work any later than 4:00 pm. We were given permission to stay until 5 pm when told our normal working hours were between 8-9 to 5:00 pm

Despite having a hostile work environment, our team showed up everyday and worked very hard to provide this client with this beautiful kitchen, dining and living room.

Bies Renovation Pictures = https://photos.google.com/share/AF1QipMiEQojQx5lFM6MGLxiAyK05OOjmsoEDcxB1FBwVL29rqWPFEo_SUK1sHCvyfp3CQ?key=UGtKWG5pLWthcVVpdW9nZklPZXdZWUFSMXRnZV93

Easier to read copy of this respone: https://docs.google.com/document/d/1noeDmlupSAROgIa3uhuVJyuS6mJ8GytYooODDRTVskw/edit

Private User
Private User
Private User reviews Ottawa, ON
10/10

Bathroom Renovation

Renos Group completed a renovation of our bathrooms and we were very satisfied with the excellent job done by the highly skilled tradesman. The work was done with much attention to detail and an obvious pride in the job, which we really appreciated. It was well organized, which made the period of renovation go smoothly overall. We will choose Renos Group for a future project.

Approximate cost of services:
$20,000.00
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Company Response

Thanks very much for the kind words. We are glad you are happy with our processes and the final product. Enjoy the bathrooms :-)

Nicole in Toronto
Nicole in Toronto
0 reviews Ottawa, ON
10/10

Renos Group helped me

RenosGroup helped me, when I was in a jam, with a custom dining room sideboard install. I found it wonderful that they were willing to accept the job because it was by no means a large contract, but it was really very critical to my dining room project.
Had they not been willing and able to help me out, my entire project would have been stalled for weeks. And Keith understood this, and that I needed his help in a timely fashion.
I was upfront with him for what was required, we agreed on a plan (what and when) and even when that plan didnt quite pan out, Keith worked hard to honour his word and find me a solution so as to not leave me in the lurch. Who does that these days. Sadly, its getting rare.
He sent in one of his experienced crew to do the job. He was kind, skilled, conscientious, professional, and courteous. Everything was installed perfectly level and in a secure manner, which was critical for the quartz countertop that was coming in the next morning. So, all in all, Keith was responsive, made sure the job was done well, and followed up afterwards. I was very satisfied with his work and plan to call on him again.

Approximate cost of services:
$500.00
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Company Response

Thank you so much for your kind words, Nicole. I am glad that we were able to help you out in a time of need and that you were happy with the work our crew did. We pride ourselves on being a company that can be counted on to deliver, even when the job is not large. It was great working with you and I hope you will keep us in mind for any future projects!

Shannon in Guelph
Shannon in Guelph
0 reviews Ottawa, ON
10/10

Basement renovation with bathroom

I would like to commend your company for a job well done on our basement renovation. The work was completed on time and on budget, and the results are truly spectacular. The basement is now a warm and inviting space that our family can enjoy for years to come. Thank you for your hard work and dedication to this project. We are very pleased with the results

Approximate cost of services:
$40,000.00
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Company Response

Thank you, Shannon! We're so glad to hear that you're happy with the results of your basement renovation. It was our pleasure to work with you on this project, and we look forward to doing more business with you in the future.

Michael in Ottawa
Michael in Ottawa
1 review Ottawa, ON
10/10

Full Basement Reno plus Hardwood/Carpet Upstairs

We selected Renos Group for an extensive renovation; fully finishing approximately 1000 sq ft of empty basement, as well as a mixed hardwood/carpet installation on our upper bedroom level.

Our requirements were quite extensive, as we wanted several functional areas downstairs. Namely, a 3 pc bath, wet bar, soundproof studio, and 5 additional spaces (craft room, home gym, home office, entertainment room and furnace/storage). It sounds like a lot (and it is), but based on our design, with some slight modifications as things progressed, we now have some awesome spaces for our family.

Keiths detailed quotation was a breeze to evaluate, and the only discrepancy between the estimate and the final cost were due to additions, changes and upgrades we made as the project progressed. These items were all well identified on the final tally, so once again, it was a breeze to review.

I think that its important to note that we were also living 12,000 km (and 12 time zones) away while all of this was being done ! Although our adult son and his partner were in the house to assist with logistics on site, Keith was very communicative with each of us and ensured we were apprised of every step along the way, raising questions or concerns immediately, and providing feedback on progress and solutions. Professional, yet personable, Keith and his team made us feel comfortable every step of the way.

There were a few standout items that really showed off their talents. Keith and his team did a great job creating a studio space where I am able to record and perform music without the audio interfering with other occupants. The level of sound and vibration has been reduced tremendously, and as a bonus, I also have 220VAC available for some of my foreign equipment.

We were also looking for a solution to take advantage of wasted space under the stairs. Based on some examples we found online, they created a large, 2 door, pull-out pantry, as well as a seating nook with power and a tea mug/smartphone shelf that one may curl up in to read, or even just to peruse the bookshelves directly opposite.

And all of this was completed in spite of material shortages, supply chain issues, and social distancing requirements during some of the worst periods of the pandemic. We were also lucky that we had an extended deadline, so Renos were able to easily manage our expectations. All in all, just a fantastic job.
I heartily recommend Keith and Renos Group for any work that needs to be done in your home.

Approximate cost of services:
$125,000.00
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Company Response

Thank you for trusting RenosGroup with your home renovation project, Mike and Sharon. We're glad to hear that you're happy with the end result!

We appreciate your business and are thrilled that we could help turn your basement into a functional space for your family. Thanks again for choosing us and please don't hesitate to contact us if you have any future needs!

Helen
Helen
0 reviews Ottawa, ON
10/10

Dream Bathroom Renovation

Keith and Clavil did a great job on my bathroom renovation. They replaced my old bathtub with a walk in shower and updated the rest of the bathroom. I have hired them in the past and will hire them again for my next renovation

Approximate cost of services:
$20,000.00
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Company Response

Thank you for your kind words, Helen! We're so glad to hear that you enjoyed your experience with Keith and Clavil. They are both excellent professionals and we're happy to have them on our team. We hope you'll consider us for your next renovation project as well. Thank you for choosing Renosgroup!

KELLY
KELLY
2 reviews Ottawa, ON
10/10

powder room main bath tub to glass shower

My sister recommended Keith. She found him easy to work with, respectful, good humoured and she was right. Keith provided a detailed estimate with costs for product, labour and time broken down for each aspect of the job. Other contractors did not. I had to have toilet moved forward 3-4 inches to meet code. Other contractors made this out to be a big job and would not include in estimate but Keith said it would be no problem and included costs in estimate. His experience pays off. This helped me decide and as I changed the scope of the work it was helpful to estimate costs.
provided estimates on the go when i asked for new ceiling in main bath,
increased tile, etc. Any issues that came up were resolved quickly.
Result: I love my new bathrooms and new glass shower.
Covid 19 put a hold on the final touches but as soon as stay lifted Keith was in touch to arrange completion.

Approximate cost of services:
$30,000.00
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Company Response

What a beautiful review, very detailed and informative. Thank you very much for taking all the time to write out your thoughts and feelings. Thanks again

Christopher in St. John's
Christopher in St. John's
0 reviews Ottawa, ON
10/10

Basement Renovation

Thank you so much Keith, Mike and the team for all your hard work on the complete finishing of our basement. We needed to have it ready to be rented as soon as possible and you guys really came through. The hardwood flooring and counter tops look great and the design ideas you had worked out amazing. We are both so happy with the work and how stress free you made it. We will definitely be coming to you for any future work on our properties that we need work done. We would recommend this friendly, honest company to anyone that need renovations done around the house. Thanks again guys,
Chris and Lindsay

Approximate cost of services:
$20,000.00
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Company Response

It was a pleasure working with you and your family. We hope you get lots of good tenants :-)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about RenosGroup.Ca

We are a family owned and operated renovation team that is dedicated to making your house feel like home. Specializing in many things including interior renovations, mobility renovations and hand-holding the nervous homeowner, we cater to you and your every need. We promise we will always treat you and your ...
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