RenosGroup.Ca

General Contractors
Ottawa ON K1P 5J6
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Reviews for RenosGroup.Ca

Average customer rating:
9.6 10 (34 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

We love our new basement.Our basement turned out fantastic.

We love our new basement. Renosgroup was professional and attentive to what we want. Their work was better than expected and the space now feels like part of the home. Our basement turned out fantastic. We highly recommend them.

Approximate cost of services:
$2,400.00
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Company Response

Thanks for the kind review and for being a great client. Enjoy your new basement:-)

Cris Joe
Cris Joe
1 review Ottawa, ON
10/10

Keith and Clavil truly exceeded our expectations.

Keith and Clavil truly exceeded our expectations. Their attention to detail ensured that every aspect of the project turned out well. From start to finish, they managed every aspect of the renovation seamlessly, making the entire process stress-free for me. Their commitment to delivering high-quality results was evident throughout the project, and I couldn't be more satisfied with the outcome. I have complete confidence in recommending Keith and Clavil to my family and friends.

Approximate cost of services:
$2,500.00
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Company Response

Thank you Chris. We appreciate you taking the time to write this great review. Thanks for the vote of confidence.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Definitely recommend them to others

We couldn't be more delighted with our recent basement renovation completed by Renosgroup. Their attention to maintaining a tidy and organized jobsite exceeded our expectations. We're so impressed that we plan to have them renovate our kitchen for us. Keith was easy to work with and helpful when I had questions. Definitely recommend them to others

Approximate cost of services:
$2,600.00
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Company Response

Happy to hear you are happy with our service. Thanks for being a great client :-)

Private User
Private User
Private User reviews Ottawa, ON
10/10

fantastic job highly recommend I love my new shower.

I am so happy with my new ensuite bathroom. My stand alone soaker tub is a dream to bathe in and I love my new shower. Mike and Clavil did a fantastic job and Keith kept everything running smoothly. I highly recommend Renosgroup to anyone looking for renovations

Approximate cost of services:
$2,600.00
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Company Response

Glad to hear you're already enjoying your new bathroom. Thank you for the great review

Rita Thomas
Rita Thomas
1 review Ottawa, ON
10/10

Perfectly

RenosGroup just finished my kitchen renovation. Everything turned out perfectly, I am very happy with the finished product. From start to finish, they handled whatever came up with ease.

Approximate cost of services:
$2,600.00
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Company Response

Thanks very much for the kind words. Enjoy your new kitchen

Nicole in Ottawa
Nicole in Ottawa
2 reviews Ottawa, ON
10/10

Successful bathroom renovation!

I hired Renos Group for a full 3-piece ensuite bathroom renovation which they recently completed. What I loved most about working with Keith is how kind, calm and thorough he was throughout the entire process from our very first planning meetings and discussions, right through to the last few leftover follow-ups that required his attention when more than 90% of the job was done, he delivered on everything he said he would do. This was my first reno and I was stressed, to say the least, but he never let me down and was true to his every word: if he said something would be done, it was completed on time, exactly like we had agreed upon.

Both himself and his team are courteous, professional and calm. They are conscientious and skilled workers that I found very pleasant to work with through the entire reno. To their merit, they worked diligently in a difficult and tight situation, in a condo building setting, with lots of rules and regulations that had to be followed. They respected all of the condos requirements to a tee, never complaining about them, and we had no ensuing complaints because of it what a relief!

His quote was extremely detailed and very easy to follow. I had no surprise cost overruns, changes or other mishap that one may often encounter with a renovation. When I had to discuss any changes or concerns with him, I felt very comfortable doing so. I felt understood and listened to. I found it easy to discuss with him at any time during the entire process. He addressed everything calmly and professionally, providing me with different options that could work with my budget. The one slight overrun I had was because of a change I requested along the way but even then, everything was agreed upon before moving forward (as it should be).

Renos are never a quiet affair, but since I had to live in the space during the work, his crew did everything they could to minimize noise and always let me know when loud noise would start so I wouldnt be too startled. They showed up at the time they said they would and left their work areas clean and free of debris every night upon leaving and at the end, the entire site was left absolutely impeccable.

In conclusion, I have no hesitation in recommending Renos Group and Keith for home renovations project. Im very happy with the beautiful work they did in my condo ensuite bathroom. Renos are never easy or fun, but Keith made it so much easier and pleasant for me. Thanks for a job well done!

Approximate cost of services:
$1.00
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Company Response

Thank you for the in depth review. Yes, thankfully we have gotten used to the condo board rules over the last few projects in the same building. You were great to work with, quick with decisions when needed and always available. I enjoyed meeting your adult children when they stopped in, they both seem very nice. Thank you very much for your business.

Ingrid in Stittsville
Ingrid in Stittsville
1 review Stittsville, ON
10/10

Wheelchair accessible bathroom renovation

Wheelchair accessible bathroom. I had a big renovation job of my bathroom and they were great! We have a beautiful accessible bathroom now. They were great with ideas and suggestions when I was unsure of what to do. The work is high quality and I felt at ease with them in my home for the length of the project. Even other family helped with the painting which was perfect! They cleaned up and took away the garbage so I want left with it. Thank you for this amazing space. You have given us something we never thought was possible!
Highly recommend this company

Approximate cost of services:
$35,000.00
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Company Response

Thank you for the great review. I particularly enjoyed working on this project because it was for an excellent cause. Hopefully, she will enjoy her new accessible spa every day for a long time.

Kathy
Kathy
1 review Ottawa, ON
10/10

Very Satisfied Customer

I am very pleased with our renovations carried out by RenosGroup. Initially, my plan was limited to replacing the kitchen and removing a wall. However, as the project unfolded, I realized there were additional areas that needed work. Ultimately, we had them replace the hardwood flooring, baseboards, skim coat the ceiling throughout the house, replace & finish the steps and risers, re-tile the bathroom floor, replace the basement bathroom ceiling, fan and pot lights, replace 4 closet doors, prime & paint the house.

Keith was able to adjust his schedule to accommodate these additional tasks seamlessly. Throughout the renovation, the consistent and open communication with Keith and his team was invaluable. They kept us well-informed at every stage and promptly addressed any concerns that arose
The results have surpassed my expectations in terms of openness, aesthetics, and attention to detail. My kitchen has now become the focal
point for family gatherings and entertaining guests. If you're considering a renovation, RenosGroup is a top-notch choice for a smooth and stunning transformation.

Approximate cost of services:
$80,000.00
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Company Response

Thanks very much, Kathy. We had fun on your project, particularly refinishing the vaulted ceilings :-) You are a great client, always had answers to any questions, and were always pleasant to deal with.

Gina
Gina
2 reviews Ottawa, ON
0/10

Poor project management and quality of work.

We are 8 weeks into a kitchen reno that was quoted take 4 weeks with no end in sight due to lack of skilled resources on site to do the job. Much rework on basic jobs such as skim coating the ceiling. and laying of vinyl plank floor without damaging the wear layer is creating alot of rework. The PM is mostly absent and does not respond to e-mails and resource on site is left waiting for items to start most work daily.

July 2024
We have since had to hire another contractor to complete the work that was left undone and not to code. We had to hire an exterminator to get rid of the drain flies that invaded our kitchen due to an improperly placed dishwasher hookup. Both the ceiling and the floor required extensive rework do to the poor quality job that Renos Group said that was the best they could do.

Please remove the photos in the link below as you do not have our permission to post.

I ask the contractor to remove the photos of my kitchen as I never authorized them to be posted online.

Approximate cost of services:
$25,000.00
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Company Response

A few things should be clarified…

This client was rude to our contractors and project manager on many occasions to the point we almost had to pack up and leave. Direct insults to workers/managers are unacceptable. The last half of the project was difficult and an uncomfortable environment to work in. We did everything possible to try and please this client. As explained below many of the items mentioned in her complaint are simply untrue or exaggerated. The most recent example is that she has never asked me to take down any pictures. The pictures are only up to help show our side of the story and demonstrate the quality of our work. Other than a few typical hiccups when renovating a home built in the early 1960s with uneven ceilings and floors she was left with a beautiful, large open kitchen and living room area. She also has a 2-year labour warranty on our work should anything arise.

Quoted project in 2018 and mentioned it would take approx 4-6 weeks to complete. Original quote included 24 Days (5 weeks) of labour + dry times for all plaster & paint (1 week) = 6 Week timeline

Wed May 24th, 2023 Project start - Client requested 6 weeks more work to be completed. New project timeline: 12 weeks. We rescheduled several other projects to fit this in for the client

June 20th, 2023 (4 weeks into project) - Client emailed: “lots of activity this week…loving the progress each day”

July 12th, 2023 (7 weeks into project) - Kitchen was fully functional - Sink, faucet and appliances working

Thurs July 13th, 2023 (7 weeks into project) - Date of this online review

Client asked us to remove a 12’ long (non-supporting) wall, this caused the weight of the house to shift. We waited 2 weeks after wall removal before skim coating ceiling to try and prevent this…. Skim coat of ceiling had to be reworked because the ceiling cracked in 4 areas, one of them along the complete length of the living room.

All of the Flooring was installed without damaging the wear layer, it was only when the fridge had to be moved that the floor’s wear layer accidentally got scraped. We should have been even more careful when moving the fridge. The fridge always had a tarp and cardboard beneath in order to prevent marks on the floor. We appologized, new floor planks were ordered and replaced at our cost. The flooring supplier the client purchased from took over a month to provide new flooring due to a backorder.

Project manager was at jobsite twice a week during the first 6 weeks, picking up demolition debris, dropping off supplies, and checking on how the contractors were doing on the project. During the last 6 weeks, the P.M was at jobsite every day working to help speed up the project and ensuring the quality of work

Our longest delay in replying to client’s emails was 2 business days. The client sent an email on a Sunday, late morning, to express a small concern about the flooring, it was replied to on Monday late morning, and project manager also showed up at jobsite late monday morning to alleviate the client’s concern about the flooring. Client lashed-out and criticized the project manager for not replying sooner.

7 weeks into a 12 week project, the client started to become agitated that the project had not been completed yet. From then on our contractors were subject to daily subtle insults, sarcastic comments or threats to use another contractor. Contractors began to feel uncomfortable working on this project due to the toxic environment

Ex 1: The new replacement flooring we ordered was backordered from the supplier the client purchased the flooring from, while waiting, we were regularly critized for 4 weeks about the floor not being done yet.

Ex 2: Before the project was completed, the client moved kitchen items back into the kitchen as it was being completed, this was fine, until we were being chastised for not cleaning up every bit of dust at the end of each day. For the last 6 weeks, the project manager spent 30 mins per day cleaning up the kitchen and floor, and was still critized because the jobsite wasn’t clean enough. In hind site we should have asked the client not to start moving their stuff back into the new kitchen until the project was fully completed. Our typically procedure is to do 10 min tidy ups at the end of each day and one thorough clean up once the project is fully completed.

Ex 3: After complaining on how long the project was taking, we stayed and worked until 7 pm for a few consecutive days. The client crisitized us again and asked to not work any later than 4:00 pm. We were given permission to stay until 5 pm when told our normal working hours were between 8-9 to 5:00pm

We do agree our contractor installed the dishwasher connection fitting at the wrong location. Once brought to our attention we appologized and had a licensed plumber quickly reposition the fitting.

Despite having a hostile work environment, our team showed up everyday and worked very hard to provide this client with this beautiful kitchen, dining and living room project.

Bies Renovation Pictures = https://photos.google.com/share/AF1QipMiEQojQx5lFM6MGLxiAyK05OOjmsoEDcxB1FBwVL29rqWPFEo_SUK1sHCvyfp3CQ?key=UGtKWG5pLWthcVVpdW9nZklPZXdZWUFSMXRnZV93

Private User
Private User
Private User reviews Ottawa, ON
10/10

Bathroom Renovation

Renos Group completed a renovation of our bathrooms and we were very satisfied with the excellent job done by the highly skilled tradesman. The work was done with much attention to detail and an obvious pride in the job, which we really appreciated. It was well organized, which made the period of renovation go smoothly overall. We will choose Renos Group for a future project.

Approximate cost of services:
$20,000.00
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Company Response

Thanks very much for the kind words. We are glad you are happy with our processes and the final product. Enjoy the bathrooms :-)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about RenosGroup.Ca

We are a family owned and operated renovation team that is dedicated to making your house feel like home. Specializing in many things including interior renovations, mobility renovations and hand-holding the nervous homeowner, we cater to you and your every need. We promise we will always treat you and your home with the respect you deserve because we understand that the client comes first. By following this rule we are always kind, courteous, and preform daily clean ups at the end of each day.
We love what we do for a business, as it is truly satisfying to see a beautiful home and happy client at the end of a big project.

CATEGORIES
General Contractors, Basement Renovation, Bathroom Renovation, and Kitchen Planning & Renovation
SERVICES
Bathroom Renovations Kitchens Renovations Basement Renovations Home Additions/Coach Houses
SPECIALITIES
Mobility Renovations
WEBSITE
https://www.renosgroup.ca
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Direct Payment, Cheque, Cash, Visa/Mastercard (user fee for credit cards)
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
15,000
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Year Labour Warranty
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