R Doors & Windows Ltd

In August of 2013, Rafal gave us a quote on two fibreglass doors and asked for a deposit. Since that time, we have not received the doors. Initially, we were told that it would take about 12 weeks to get the doors made and installed. We then received a series of excuses as to why he was not able to supply the doors. Recently, as of July 2014, his phone number no longer works and we have been unable to contact him. We have contacted another customer of his and they tell us that they too have not received what he had promised to deliver. We are now exploring options to get our money back.

August 20, 2014 Update: Rafal has returned our deposit to us thanks to the intervention of the City of Toronto By Law Enforcement team. In particular, we want to thank Mr.Douglas Stubbings of the City of Toronto.

In Sept. 2013 18 windows were ordered through R Doors's owner, Rafal, dealer for the manufacturer while the entrance doors were ordered in November, In Nov. 17 windows were installed + an understanding that a temporary window would be used to replace the missing one, It took 6 months to finally get a privacy glass in one window, 8 months later I still have a temporary window and the entrance doors for which I paid $4,500 are nowhere in sight. Rafal is still blaming the manufacturer while I have received confirmation no order has ever been submitted by the dealer..