To start from the point that it took so long from the order to installation. However we do other renovations and I can tell that it took longer to get my countertop for the kitchen. Seems to be delays everywhere.
I didn't expect to be booked 3 times, it's also stressful especially since we removed all the blinds for the first time and waited with open windows for 5 weeks. One thing I can tell is good correspondence with the office, they always pick up the phone (unlike sales person).
All the windows were done in 2 days, finishing was on the second day a week later. Also stressful but it was our fault and in the email preparation it says to remove the blinds but we didn't. Sure enough the crew don't deal with the electrical and I recall it now in the sales consultation.
Windows installed fast, in a couple of hours everything was in. The first impression is quietness. I was nicely surprised how quiet my bedroom became. Nice cranking handles too, they fold and not on the way if the blinds.
Also sun protection, we picked this option knowingly and it works just as promised. We put blinds down only at night.
Overall our stress was well paid off with the result. Special thanks to Yana, I can only imagine what she's going through.
- Approximate cost of services:
- $26,000.00
- Company Response
Hello,
Thank you so much for choosing Panorama! The delays are happening everywhere, we understand the frustrations as it also affects us and our customers. The pandemic has put a damper on everybody's moods and hopefully things will speed up and go back to normal. We apologize regardless of the delays and the long wait times. We strive for the best customer service, products and experience. Our office team are always here to answer any calls, questions and concerns. We love to hear from you and make the process as smooth as possible. Our installers and team are very professional, quick and detail oriented. We are very happy that you are enjoying your brand new crank handle windows and now have a quiet room to enjoy during the winter season. We are glad to hear that you are very satisfied with your new windows and that the stress was well paid off with the results. Yana thanks you for this lovely review and the Panorama team are super thankful that you took the time out of your busy schedule to write this review. Enjoy the winter seasons and hope to hear back from you again.