They quote you a very low price at the front end and promise the world. Once the have you and the raccoon in their trap, they then want additional fees for services they said were included at the front end - when you have a caged raccoon in your back yard, you really aren't in a great position to negotiate. I felt totally ripped off. Very polite when you pay them at the front end and belligerent on the back end when they extort you for more money. If you use them, get everything in writing. Very dis-satisfied.