Bull Tough Flooring Ltd

Floor Laying & Refinishing
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Reviews for Bull Tough Flooring Ltd

Average customer rating:
9.8 10 (56 reviews)

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Julie in Calgary
Julie in Calgary
1 review Calgary, AB
10/10

Project

Our hardwood floor was looking really dull and worn. I called Ky at Bull Tough flooring to determine if our floor needed re-finishing, etc. Ky was very professional, knowledgeable, honest, and timely and did not try to sell us what we didn’t need. His recommendation worked out perfectly. For any additional flooring needs we will certainly be calling Ky at Bull Tough Flooring. Thank you for your superior service!!!

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Company Response

Thanks Julie ... Im glad my advice was able to help you achieve what you were looking for ... it's very rare for a customer to be able ro "fix" their own floor ... luckily for you ... your floor just required a thorough clean with the correct cleaning process and products. Ky

Jody O.
Jody O.
1 review Calgary, AB
10/10

Hardwood Floor Refinishing

Professional company! Stuck to original price that was quoted after a jobsite initial assessment. Great price-based on the square footage. I was given various options to perfect my hardwood. They were fast, surprisingly clean, and the workmanship was excellent! My floors look brand new! Better than when first installed. I received detailed instructions prior to the job and very detailed “Post Care” instructions. I would highly recommend this company. They respond to inquiries very fast as well! Some other companies lost my business because they responded a week later or not at all! So happy I found Bulltough! Ky is a gem!

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Company Response

Thanks Jody ... it was a great floor to work on. Wide plank barnwood hardwood floors aren't that common so it was a pleasure to see the floor after we finished our work. Follow the care maintenance instructions and your floor will last forever. Ky

RenoFun
RenoFun
1 review Calgary, AB
10/10

Home renovation

Ky and his team installed our engineered hardwood floors as part of a broader home renovation.

From the first phone call I had with Ky, I knew he would do the job right. Asked a ton of questions about the work, gave me things to think about and consider, and then arranged a time to come out and take a look.

Estimate was competitive (he was even able to source the exact floor we wanted directly from supplier/manufacturer) and he was upfront about the installation process, timeline and requirements.

The work Bull Tough did was top notch and included some intricate details on an open staircase - we are still in Reno mode so haven’t had many people over however all trades who come on site have complimented the work.

Would highly recommend Ky and Bull Tough to anyone looking for floor install.

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Company Response

Thanks Laura. Yes, they were a tricky set of stairs to install but we love a challenge. As long as you look after the floor properly it'll last you a long time and stay looking beautiful.

PDJ
PDJ
1 review Calgary, AB
10/10

Hardwood repair and restoration

Ky and his guys must be the coolest floor company out there! Ky is a bull-rider and has his sights set on being a world champion. At first, the bull-riding seems somewhat incongruous with Ky’s polite British accent, but a brief visit with him reveals that the grit and determination that is behind his bull-riding is what makes him an excellent contractor. The love and dedication that he has for his dream is evident in his company name (Bull Tough Flooring) and even in the custom Western belt buckles worn by his crew! What a quintessentially Calgary-styled business. This drive for excellence is evident in the way Ky manages his company. He is considerate and well-spoken, and demands that his crew be clean-shaven, clean, and polite—and they are.

As to the quality of the work, we could not be happier. Our floor was a disaster: it was pre-finished Birch and had been water damaged by a faulty dishwasher over 14 years ago. We never bothered fixing it because we thought the only solution was to replace the entire floor. But in a mere two days, Bull Tough Flooring sanded our entire kitchen, living room, and office (approximately 700 SF), removed and replaced the damaged areas, and re-stained and sealed it. This was all done for less than half the cost to replace the floor entirely. It looks better than it ever looked, as it is now a beautiful site-finished product. I only wish we had found Ky sooner so that we could enjoy our new floor longer before we move!

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Company Response

Wow ... Nicole ... this is the best review we've ever had. You've totally hit the nail on the head ... I'm very passionate for living a full and rewarding life. Working with hardwood floors is my work passion and I'm glad my desire to achieve big goals shows in our work and demeanor. I hope we can work again in the future.

HomeStars in Calgary
HomeStars in Calgary
1 review Calgary, AB
10/10

Parkhill Project

Ky and his team were an absolute pleasure to work with, they showed up everyday they said they would, worked late if they had to and followed through on their promise to give us a beautiful floor. We could not be happier and would definitely recommend him to anyone looking to have hardwood installed or refinished.

Thank you Ky!!

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Company Response

Thanks Jeff .... this is the 3rd project we've done for you and likewise ... it's always a pleasure working with you because you manage your job sites properly and always have everything ready to go for us, it makes it much easier for us to deliver our service to the highest standards. We'll see you on the next one. Thanks Ky

Jaime
Jaime
1 review Calgary, AB
10/10

Re-stained old hardwood floors to perfection

I booked with this company because of their high score on home stars and I wasn't disappointed. Ky and I had a great initial chat and I had a very reasonable quote from him. They came and did the work in one very long day and I'm very happy with the results. It went from an original yellowy colour to a very nice light grey, would highly recommend these guys!

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Company Response

Thanks Jaime ... you chose a great colour. We haven't used that one much but it's definitely one I'll be showing new customers. The oak you have in your house is a great wood to stain because also allows the natural variations in wood colour come through into the final product. We're really happy with that floor ! :)

Private User
Private User
Private User reviews Calgary, AB
10/10

Red Oak refinishing

The guys came and under very tight timelines they did an amazing job. I would recommend their work and customer service. The price I was quoted was the price I paid.

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Company Response

Thanks Michael ... we love a challenge. I'm glad we were able to get it done right on time for you. Ky

Jennifer L from Calgary
Jennifer L from Calgary
3 reviews Calgary, AB
10/10

Hardwood

It’s an absolute pleasure to write a review for Bull Tough Flooring. Truly, exceptional service.

I bought a new home that had been tiled where hardwood should have been, which looked terrible. A friend recommended Bull Tough. I called and talked to the owner Kayum. He came by to give me a quote and I was quite impressed with his passion for his work.

From initial contact through to job completion they were professional in approach, friendly, provided excellent service with top tier work and they paid attention to all the details. Bull Tough is definitely a company that takes pride in what they do.

My friends and family have all commented on the workmanship and how great my floors look. You can't see any difference in where the older floors start and the new floors begin. Because of their superb quality of workmanship I have had them back to do a another hardwood installation and would never consider hiring any other company.

I highly recommend Bull Tough Hardwood Flooring to anyone considering new hardwood floors or refinishing.

Thank you for a a great, high quality job.
Jennifer L.

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Company Response

Thanks Jennifer. It was a great project to work on. We're glad we were able to match the existing colour. It was a good investment, just keep on top of the maintenance and your floor will last forever. Ky

HomeStars in Toronto
HomeStars in Toronto
1 review Calgary, AB
10/10

Complete redo of main floor of bungalow

My husband and I are extremely pleased with the professional work done by Ky and his staff. He obliged us by breaking up job into 2 sections so that we could access our home and not have to board our pet.

Ky was able to repair a badly damaged area of floor in our living room including severe scratches that were made by a furniture delivery company.

Matt and Brendan were extremely pleasant and efficient .

Just a further note, before proceeding with this job I had interviewed and received quotes from several companies. I went with Ky based on his knowledge and assurances we would be completely happy with the job. I would not hesitate to recommend Bull Tough Flooring to family and friends.

Teryl Leslie

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Company Response

Thanks Teryl, you were also a great customer. You had the floor already prepped and ready to go which makes our life a lot easier. I'm glad we were able to repair the damaged areas without having to remove floor boards and the colour you decided to go with is a perfect match for your current colour scheme.

Denise Vaile in Calgary
Denise Vaile in Calgary
1 review Calgary, AB
1/10

Refinishing oak hardwood living room floor

What you are promised and what you receive are at opposite ends of the spectrum. You are adamantly promised perfection and and you receive defecti0n. You are told you can pick your color and varnish finish on site but in fact are told on site what they will do. You are promised entire floor will be filled and sanded and finished with 3 coats of heavy duty varnish with sanding in between. The filling is hap hazard and not complete, the sanding is not done in between and I'm quite sure there was only 2 light coats of varnish. The time frame work was done was proof of that. During process of work being done, any comments from me in clarifying work getting done was met with with anger. I was promised that work could be accomplished so quickly because of 3 experienced men but in fact the main one was there but couldn't work as he just had shoulder surgery. I was promised they wouldn't leave or expect pay until all was perfect and finished and then he tried to leave while floor was soaking wet. After work was done there were numerous spots where the varnish had blistered and knot holes left unfilled. I am worried there is not enough finish on the floor and shortly down the road, it will need redoing.

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Company Response

Hi Denise,
We are sorry we were unable to meet your expectations. We must bring light to the fact that your review is factually incorrect and contains many false or misleading statements. For example, "You are told you can pick your color and varnish finish on site but in fact are told on site what they will do". This is a false statement. We would never stain a floor any colour other than what the customer has asked for and agreed to. We did stain samples on your floor which you approved.

One of the ways we ensure complete customer satisfaction is by not receiving any payment until the work is completed to the satisfaction of our valued customer. Our company prides itself on providing the highest quality of flooring to all of our customers and so we specifically use the National Hardwood Flooring Association standards and guidelines to ensure our customers are guaranteed to have the best final product possible. Before we left your property the floor was fully dried and you were able to inspect every square inch. Upon completion of your floor you got on your hands and knees and purposefully looked for minor imperfections in the floor, and all the minor issues you brought to our attention were corrected (even though they were considered acceptable flaws according to the NWFA guidelines we adhere to). You paid us in full stating you were "very happy" and the job was "excellent".

That was why we were surprised when you emailed us back a week later telling us you were completely unhappy. You wanted us to come out again to fix other minor imperfections that you had since found (again, considered expected and acceptable by industry standards). Even though it is not our policy to return to fix minor, industry accepted flaws, we offered to come out to take care of them because we're a customer focused business. Instead of accepting our goodwill gesture to return to correct the minor flaws you found, you continued in communicating with abusive language personally attacking myself and my staff. Because we do not tolerate the mistreatment of our staff we retracted our goodwill gesture to return and will now only return when you can provide us with a certificate from a flooring inspector stating a problem with the floor as per standard industry practice. We have even offered in writing to pay for the flooring inspector if there is an issue we need to address, and you have chosen to decline this offer.

Again, we are sorry that we were unable to meet your expectations but must make it clear that we have done everything in our power to provide you with the best of our abilities. The offer still stands that we will pay for the inspection and correct any faults that can be certified by an official flooring inspector.

Please refer back to our email communications for the details that we sent you on how to contact a certified flooring inspector.
Regards,
Ky

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bull Tough Flooring Ltd

Hi, my name is Ky and here is a quick bio of Bull Tough Flooring Ltd.

I started this company by sanding floors at the weekend and evenings. When the time was right I decided to go solo and start my own company. I started at the bottom with no experience apart from what I'd learned on myself on jobsites. That was the beginning and after years of training here we are ... a small company of 3 people totally dedicated to being the best small company in our field.

Our field specifically being ... the installation and finishing of site-finished floors, also known as "real" or "solid" hardwood. This includes stairs and the refinishing of any type of hardwood floor.

We've always kept things simple. Customers choose us because we're so easy to work with. The first phone call is all you need to make.

Feel free to contact us with your questions.

Ky
Bull Tough Flooring Ltd
www.bulltough.ca
info@bulltough.ca
403 975 2579

CATEGORIES
Floor Laying & Refinishing
PRODUCTS
Site-finished hardwood floors
SERVICES
Installation of site-finished hardwood floors and stairs. Refinishing of any type of hardwood floor.
SPECIALITIES
Site-finished hardwood floors
WEBSITE
http://www.bulltough.ca
YEAR ESTABLISHED
9
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
Cheque, E-transfer, Credit Card, Cash
LICENSES
Yes
MEMBERSHIPS
NWFA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Life limited warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.