Ky and his team at Bull Tough Flooring are exceptional. Right from the early stages of the project, I knew this was a company I wanted to work with. Ky came out to our condo himself to take measurements, confirm pricing and determine the final stain colour. He sanded a portion of the floor and laid 4 stains of our choosing. We selected one that he then used to stain a larger section of floor. We confirmed that as our choice, and Kai agreed to start work in three weeks. During those three weeks, I became uncertain that we selected the right colour. The week before the work began, we contacted Ky and disclosed my indecision. Ky took this in stride, and the day his team arrived to start work, he carried in 24 different stain samples that he had made on wood that he had purchased for our stairs. From these samples we selected our top 4. He then sanded a large portion of the floor and stained 4 large sections with the stains that we selected, so that we could be comfortable with the final selection. What fantastic service! On his personal time, he applied 24 stains to our stair treads which he then had to sand down to prepare them for the final colour that was selected. He did all of this at no extra charge and with the utmost care and concern for the outcome of our renovation. Ky was very understanding and wanted me to be certain that I had chosen a stain that I would be happy with for many years.
Ky is the owner of the company and was hands on at site working side by side with his team. I really appreciated this personal attention. While they were working, they took the initiative to carry heavy items out to the garage for us. In fact, whenever Ky saw us doing something that he could help with, he stepped in to help – even picked up a paint brush and helped me paint a portion of the stair railing! The house was cleaned and left in pristine condition every day. In addition, Ky worked with us on pricing and was very respectful of our budget. Even after we settled the final price, Ky offered to remove a transition strip and feather the new flooring into the old at no additional cost. The finished floor looks fantastic! I have no reservations whatsoever in recommending Ky and his team at Bull Tough Flooring.