The Foundation Guys Inc

Foundations
184 Forward Avenue Ottawa ON K1Y 1L2
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Foundations
The Foundation Guys Inc
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95%

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Reviews for The Foundation Guys Inc

Average customer rating:
9.7 10 (27 reviews)

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John from Ottawa
John from Ottawa
1 review Ottawa, ON
10/10

Outside wall Foundation repair

Our home is beautiful again! One of the outside wall was an absolute mess and Dana came and fixed it. He worked diligently with great attention to detail and what a quality job he did. Thank you Gerald and Dana!!
From John and Louise

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Company Response

Thank you so much John and Louise! We will let Dana know your appreciation, he will be quite happy with this feedback.

Jeff H.
Jeff H.
1 review Ottawa, ON
10/10

Basement repair

When we had a catastrophic flood in our basement (which include our entire basement floor heaving into 2 pieces) I wanted a permanent solution. I called several companies, but it was the Foundation Guys that gave the only option that made sense.

Other contractors quoted the same or higher price with no long term solution for the problem. In other words, we could spend a lot of money to fix it, only to have it happen again and again.

The Foundation Guys installed a system that gave us peace of mind. They did exactly what they said they would do, when they said they would do it, which meant a lot to me.

We have since had another abnormal rain event and the system kicked in and we avoided another catatrohpe. My stress is gone!

The entire process was explained in detail from the first meeting and any changes were communicated clearly along the way.

If you want a permanent solution to flooding, I would highly recommend The Foundation Guys.

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Company Response

We are happy that you are now worry-free!

Thank you for your wonderful comment Jeff!!!

Kind Regards,

Michelle Sirois

Harold
Harold
1 review Ottawa, ON
10/10

Basement waterproofing

They installed an interior drain around most of the exterior walls and a sump pump system.

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Company Response

Hi Harold,

Thank you for the rating, we are happy you are satisfied with your project!

Kind Regards,

Michelle Sirois

alben444
alben444
1 review Ottawa, ON
10/10

Crack in foundation

They showed up on time and worked very hard and efficiently. Too soon to tell if fix worked but I was impressed with the workmanship.

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Company Response

Thank you Keri!!

Michelle Sirois

J &.
J &.
1 review Ottawa, ON
10/10

Installation of 2 sump pumps.

Dear Foundation Guys,
I would like to thank you for the great work you did in our house . Your on-site consultation was done carefully ,evaluating all aspects of the property and building with on-site
immediate recommendations and very detailed explanations of the work to be done with all the options possible ,without putting any pressure on us to choose one in particular. The final estimate was sent within 24 hours and the work started within a week. Your crew was always punctual, polite , very knowledgeable, left their workspace very cleaned and well organized for the next day. Having had done renovations before, it was a breeze to work with your company and your employees.
Thank you again!

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Company Response

We are grateful for your wonderful feedback! It was great working with you also!

Michelle Sirois

Do n.
Do n.
1 review , ON
8/10

Stone basement wall

Installed membrane and sump pump to mitigate water draining through wall at thawing and heavy rain.
Workers were tidy, pleasant and very professional. Our only issue was that at the first visit they did not have enough materials to finish the job and materials were unavailable for two weeks.

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Company Response

Hi Don!

We apologize for the inconvenience. We try our best to keep every home owner satisfied. However, sometimes we unfortunately do not have control over every situation, such as deliveries being delayed. This doesn't happen often, but is a frustration for us as well.

Thank you for your feedback, if you have any further concerns feel free to reach out to us.

Kind Regards,

Michelle Sirois

Kevin in Ottawa
Kevin in Ottawa
1 review Ottawa, ON
10/10

Excellent Service and address of Basement Leak

In Feb this year I discovered a wet spot on the floor of a finished room in my basement. I went to the Ottawa Home show specifically looking for expertise to help address this situation. The Foundation Guys had a booth there and although there were other basement leak repai companies, they were the only one that offered a fix from the inside of the house - rather than digging outside & destroying landscaping etc.
This week, Patrick, Dylan & Tyler arrived at ~8:30 and by shortly after noon had found and repaired the large (~6' long by nearly 1" wide in spots by ~up to ~6-8" deep (through to exterior at the top. They were thorough and especially meticulous is applying the epoxy type interior sealand to seal the crack. In fact the solution they implemented provides 3 layers of protection - First the crack was filled with a quick drying cement;Second this sealed crack was covered with a foam/sponge strip to direct any water that happened to get in through this sealed crack to wick to the floor - this foam was meticulously sealed with an epoxy type sealant to further prevent leakage; Finally, the basement floor was fitted with a drain system to ensure that any water this dis manage to get wicked to the floor area would be routed to the ground under the basement floor. (See attached photos showing crack and application of foam wick and sealant - rotate both pics 90 degrees right)

1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback Kevin! It was great working with you! Great photos!

bpinch
bpinch
1 review Ottawa, ON
6/10

Water proofing the basement

Pros:
- Patrick did great work and was incredibly professional and easy to talk to and was great answering questions.
- The job was done well (as far as I can tell)
- The job was done on time
- Jerry was open to suggestions

Cons:
-One of the days worked they had a person doing the work that was not bonded in fact he was a kid who was suspended from school.

- They did a very poor job in covering up the floors going to the basement.

-They did not put any cover over the washer and dryer, and other items that were in the basement while hammering out and jackhammering all the concrete out of the floor, so they were all coated with concrete dust.

- I had to tell the guys working in the basement to get a fan going as the dust was choking us upstairs. They had one they had just not put it on.

- Jerry was not on site often enough so he was not inspecting the work at the start and end of each day even though he referred to himself as the forman. This cussed a communication issue on on of the days of the job.

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Company Response

We apologize for any inconvenience you have incurred.

The "person"/"kid" you're referring to is my 18 year old son. And as an employee at The Foundation Guys, he is required to be insured and bonded. Therefore, ALL employees including my son are insured and bonded, as well as covered under WSIB.

- It is to be expected that there will be dust as you had a major construction project being conducted. We made an effort to cover your floors going to the basement, while also doing our best to minimize the demolition as much as possible.

-The entrance to the stairs had plastic hanging to quarantine the basement as a designated construction zone, as well as minimizing dust.
The fan can only handle a certain amount of dust, again, making an effort to contain the dust in the construction zone.

- I did not see a need for myself to be there twice a day, considering you were directing the workers on how you wanted the sub floor drainage system installed.

*All of our installers are certified and trained through the International Basement Systems Network.

- Again, you were directing where you wanted the drainage system, where you wanted the ports, and where you wanted the pipes to tie into the pit for the back water valve. As I said previously, there was no need for me to direct the crew when you were directing the crew yourself.

You have also asked us to to pursue a second project for your backyard drainage issue, which you are directing the installation of.

We installed the sump pump you personally purchased. We included the CleanSpace wall membrane, for free with savings of $1700. We then included the Triple Safe Sump Pump liner with an alarm system, air tight lid, and floor drain at no extra cost.

We have done our best to keep you satisfied.

-If there were any concerns on your part, you had my personal contact number to reach me if any should arise.

In conclusion, Patrick was the crew leader and as you stated, he was incredibly professional and easy to talk to in answering your questions regarding your project, leaving your job well done.


Regards,

Jerry

holdinleasing
holdinleasing
1 review Ottawa, ON
10/10

Foundation work.

The guys are amazing , the have done a amazing and clean work. I will recommend them

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Company Response

Thank you Sam!

John Torrance in Ottawa
John Torrance in Ottawa
1 review South Mountain, ON
10/10

Repaired cracked basement floor

Thanks to Joe and Dana for handling our 40-year-old floor problem. We have wanted it repaired for decades, but didn't know what to do about it. A chance encounter at the fall home show prompted us to act at last, and we are glad we did. Your company is great to work with, showed up when promised, kept us informed all the way. We would not hesitate to recommend you to our friends.

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Company Response

Thank you John! It was great working with you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Foundation Guys Inc

The Foundation Guys have been an industry leader in foundation repairs and waterproofing since 1978. As part of the international Foundation Supportworks and Basement Systems network, we have top of the line products and training to ensure that all of our work is completed to the highest standards. We pride ourselves on working with all of our customers to ensure that they fully understand the work being done, and are completely satisfied with the results. Your foundation is a crucial part of your family’s comfort and safety. If you’re looking for a local foundation contractor in Ontario, you’ve come to the right place.

High quality Foundation repair and waterproofing service. At The Foundation Guys, we have over 40 years experience in foundation repair, basement waterproofing, and masonry restoration using the most advanced products and techniques. We educate our clients and encourage them to research the work being done on their home. We are always committed to a job well done and deliver value, honesty, and master craftsmanship. You can trust us to expertly service all of your foundation needs.

CATEGORIES
Foundations and Waterproofing
PRODUCTS
Basement Systems, Foundation Supportworks, Advanced Coatings products.
SERVICES
Structural Foundation Repair, Foundation Waterproofing, Parging, tuckpointing, brick, block, stone, Replacement, Foundation Underpinning, Foundation Bowed Wall Repair, Foundation Crack Repair, Chimney Repair, Basement Finishing, Crawl Space Repair.
BRANDS
Basement Systems Foundation Supportworks Advanced Coatings
SPECIALITIES
Foundation Repair, Basement Waterproofing, Crawlspace Repair, Masonry Restoration.
WEBSITE
http://www.ottawafoundationsupportworks.ca/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, Cash, Visa and Mastercard
LICENSES
Foundation Supportworks, Basement Systems, Advanced Coatings, Brick and Stone Mason.
MEMBERSHIPS
Basement Systems, Foundation Supportworks, Advanced Coatings, WSIB CSPAAT Ontario, GOHBA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Transferable Waterproofing Warranty, Lifetime Structural Warranty, Lifetime Crawl Space Repair Warranty
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