Neu-wave Heating And Cooling

Heating & Air Conditioning
Edmonton AB T5Y3G7
Write a Review
Write a Review
HomeStars
Heating & Air Conditioning
Neu-wave Heating And Cooling
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Neu-wave Heating And Cooling

Average customer rating:
1 10 (1 reviews)

Sort by

Alicia in Edmonton
Alicia in Edmonton
1 review Edmonton, AB

First Review

1/10

New furnace and AC unit

Install was quick but the crew that installed the units failed to inform my husband that we were responsible for arranging inspections. They just took payment and left. No follow-up with the company to ensure inspection was completed or if we had any concerns. I called and left numerous messages to arrange our 1 year maintenance which were never returned. Even called the owner's cell phone and was never contacted. Two years after install we are selling our house and it is discovered there are no inspection permits. Once again my phone messages go unreturned and I have to call relentlessly to get through to the office. They admit the installers probably failed to mention the inspection but make me pay for a new permit. More headaches ensue to get the proper paperwork for inspection. Receptionist was new and gave inaccurate info. Overall customer service is "thanks for your cash but we aren't responsible for anything after we have your money". Go with another company. The money we initially saved is blown now.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Edmonton?