I don't believe this company can properly service clients, because for 1 they don't have a properly functioning phone line, and 2 the response times are horrid (if you are fortunate enough to be contacted).
Nov. 14 - A tech showed up to my house to do the initial assessment that costs 50 bucks. He appeared to do a very thorough job (except he didn't check the attic), and he promised to have a detailed estimate sent to me by the following morning. He eluded to the fact that he would take pictures of problem areas, and that they would be included with the strategy to reduce the probability of rodents entering the home.
Nov 16 - I received the estimate from the tech...1 day late, but I let it slide. It contained no photos of the problem areas, and had no explanation of the line items to justify the over $2k quote.
Nov 21 - I follow up with the tech with a list of questions I had about the estimate.
Nov. 24 - After not hearing from the tech I sent a follow up email.
Nov. 28 - I call the head office directly to get in touch with tech. I am advised that the tech will call me back within 45min (or so).
Nov. 29 - Over 24 hours later I am still waiting for the call back.
As a result of my experience I would strongly advise staying away from this company. They found the time to deposit my cheque after the assessment, but don't have the ability to respond to my emails? If they aren't prepared to answer my questions before I pay, how likely are they to service me after I've paid? I suspect, not likely.