Active Appliance Inc

I DO NOT RECOMMEND THIS COMPANY.
They didn't fix the problem.
They didn't show up 2 days in a row after saying that they would.
They charged us after telling us they would not.

Our fridge stopped working so we had Sam who is the Chief tech for the Guelph area come and do an assessment. He informed us that it was low on Freon and that it would cost $225.00 to replenish it. We agreed to the repair. My husband asked what kind of guarantee we have on his work and he just said "don't worry it will be good". My husband pursued this further and asked what would happen if our fridge stopped working again right away. Sam then said that normally they don't warranty it unless they repair the leak but he would give us a 30 day guarantee. Our fridge started to cool down but never even got cold enough to put food in it. I called Sam back and he asked if he could call me back in 5-10 minutes and I said sure. After over an hour my husband called. Sam told my husband he would come out that day. He never showed. We called that evening and the call went right to voicemail so we left a message. He never responded. So we called the next day and he said that he would come that day. He never showed. We called that evening and he said he didn't feel well. We asked him why he didn't show up the day before and he was evasive but finally said he was busy. I told him that I was not willing to wait around a 3rd day and that I wanted a refund so we could call another company. He argued with me about this but finally agreed that he would only charge us the site visit fee and not for the freon or labour. I was not impressed but accepted. He then went and charged the full amount over $200.00 to our credit card. We called him and it went straight to voicemail so we left a message and he has not called us back.