Cartier Kitchens West

Cabinetry & Millwork
Mississauga ON L5L5M6
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Reviews for Cartier Kitchens West

Average customer rating:
6.3 10 (7 reviews)

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emily in North york
3 reviews Toronto, ON

AWESOME WORK FROM TOP NOTCH GROUP OF FOLKS ..Momir gives you his word and will not let you down. He is meticulous and he see's and oversees the job till you are satisfied !!!
Momir pays close attention to detail and is detail oriented and nonsensical approach is the best .

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Private User
2 reviews Mississauga, ON

What a horrible experience once again. The first time, wasnt as bad and I was sure not to use them again. But I gave them a second chance and it was horrible. First of all, no one can beat the price for the look. But, you get what you pay for. Cabinets are manufactured most likely in China, they are standard sizes by 3 inches and cannot be custom made. They are stained and painted here in Brampton. The installers are horrible. Always leaves with scratches and dents in my cabinets. I asked not to get the same ones, and guess what? I got the same installers 5 years apart...what a coincidence? I think not. Sales person gave me the incorrect sample door colour and so I had a few days to decide between their colour and a custom colour I was thinking about. I decided to go with their standard colour and emailed back the signed papers with the name of the colour we had discussed and so I thought it obviously was that door sample given to me...I mean why else give me the door sample for colour comparison right?? So for 1 month i took this door everywhere and colour coordinated my entire house, paint, trim, tile, hardwood, counter, and backsplash. Finally the cabinets arrive and its not the colour of the door sample given to me!!! Its their colour that we talked about, but not the door sample given to me as the mentioned only colour we had discussed. So they realized their mistake and at first was willing to take it back, but I let it go at first thinking it would work, but later realized it just wouldnt. I would need to change the entire design. So, final was, they were willing to take just the doors back and repaint them, but i would have to find my own painter to spray paint what was left behind, trim and base and kickplates. I would be paying out of my own pocket for this. So I found a painter, but they needed to know exactly the paint colour/code/formula/ and sheen required. Usually this can easily be provided, or some companies offer to sell their paints to you, but not Cartier, they backed me into a corner, and would not provide those details, as if it's such a huge secret. In the end, I had to pay out of my own pocket thousands of dollars to have it repainted to the original colour required, the colour of the door sample given to me. Horrible customer service! Extremely stressful, I dont think anyone deserves to encounter this issue. They seem a bit rude when you have to tell them they made a mistake, and of course pride comes in. But for goodness sake, correct it! We're not talking about 100 bucks here, its thousands of dollars. I know now for sure I will never use them. I will never ever recommend them. I will never use them on another house reno or house flip. I will ensure I explain in detail to many designers and real estate agents my story to ensure no one else has to have a bad experience with them.

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Company Response

I am sorry that you had such a bad experience with Cartier Kitchens (Brampton) but you have left your review on our page. We are the Mississauga showroom and we are no longer called Cartier Kitchens West; we have changed our name to Decorium Kitchens and are in no way linked to the staff at the Cartier Brampton location. We have our own sales people, installers and offer a different product line.

Anne from Mississauga
2 reviews Mississauga, ON

We went to Cartier because a family friend had good things to say about them. We went in and may with Richard to discuss our kitchen reno. We needed a full kitchen reno- we had gutted the original space. I had done up a plan for our kitchen using the IKEA kitchen designer but I wanted to see what richard could do for us. Very quickly he took my drawing and mags his own and then made suggestions on how to improve the design and maximize storage in the space. We looked over their cabinets and loved the quality. Also at the time we came to them they were able to incorporate the tax and also a free sink. The price was comparable to IKEA except the quality was so so much better. Also at time of installation their installer Albert was AMAZING. His attention to detail was flawless and he wouldn't stop until everything was perfect. I would definitely go to these guys again if I move and need a new kitchen!!! They also do bathroom cabinetry as well.

1 of 1 people found this review helpful.
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Jeff from Toronto
1 review Mississauga, ON

The owners were eager and helpful, although they could probably use the help of a designer.

Little bit expensive, while the quality of the cabinets are closer to ikea not kraftmaid.

The installer is superb and is probably the key to their success.

Very punctual and on schedule.

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Danny from Mississauga
3 reviews Mississauga, ON

The team at Cartier Kitchens West was amazing! Danny & Momir can come up with great design ideas at any budget. Cartier did our complete kitchen a few years ago & we could not be happier!
Will absolutely use these guys again!

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Bob in Toronto
3 reviews Toronto, ON

We did an entire gut job on our home...everything went great until unfortunately we walked into Cartier Kitchen. Although the kitchen is fine (although you get what you pay for) its a bit cheaply done the worst part of the entire experience was with our sales rep. He was the most uncaring, uninterested, uninformed sales rep we had dealt with in our entire reno job and particually went sour after we left our deposit. Everything we asked for was a production. The usual answer to any question was "do you know how much work that is??" Or he would complain on how hard he was working on another job. Every thing was dealt with a sigh. Near the end of the project he damaged our floors to the tune of 300 dollars..admitted to it and then refused to pay and actually tried to charge us 500 dollars to fix it!!!

0 of 1 people found this review helpful.
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Phil Palmer in Milton
1 review Milton, ON

Cartier installed our breakfast bar in our kitchen and it looked great. The breakfast bar matched the kitchen cabinetry well and the customer service was excellent. Would definitely recommend to others and use their services again.

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1 review Toronto, ON

First Review


Very fast, very reliable people. Help us with to make good choice on renovation.
Very knowledgeable about kitchen business. Long time in business.
WE bought new kitchen and counter top.
Installer was always very helpful and on time. He asked all our questions.

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