The technician took 15 minutes to find out the problem that cause my furnace sometimes got heat but most of the time not
I had a heating unit malfunction in a condo on Saturday morning. Spent the better part of my morning trying to find someone to help despite sitting in a unit that's 33C while it's -11C outside. Finally was referred to Ken by a friend that's used the service before, super speedy and professional, was able to diagnose the issue quickly, had the parts ready to go, and fixed it within 30 minutes. Can't be happier. Appreciate the help, thank you so much!
From start to finish, the service was very pleasant. The company was accommodating in scheduling a technician with reasonable 2-hour windows. They maintained communication with text updates, and though there was a rescheduling due to the technician taking longer on the prior job, the company dispatched another technician, Paul, and successfully resolved the issue. Their diagnostic is honest and charge a reasonable rate. From this experience I have no hesitation to recommend them. Case in point, an HVAC at another condo has just come up and I have no hesitation reaching out to them to service it.
HVAC (Heating, Ventilation and Air Conditioning) equipments are one of the most important components to the comfort, energy consumption and integrity of the home you and your family live in. Most people never pay much attention to their the HVAC equipments, in their own home or when they walk into a house during showing before they make a purchasing decision to buy a new home, until the furnace or A/C break down and turn into a worse nightmare in the coldest or hottest days. Service Express’s knowledgeable and experienced technicians all equipped with proper tools to make furnace and A/C repair promptly and accurately without any guess work, trial and error and unnecessary parts being replaced on the cost of the home owner.
Service Express is a service oriented company to serve all the needs of HVAC (Heating, Ventilation and Air Conditioning) in GTA and wide area of the surrounding regions (York Region, Peels Region and Durham Region) to commercial and residential customers. Most HVAC companies focus on equipment sales. They‘d try everything they can to sell the equipments, (furnace or air conditioner), even though the equipment is still within the life expectancy and repairable within reasonable cost. In general, there are 30-40% of new HVAC equipments, furnaces, A/C, replacement could be repaired in fractions of the cost of the new equipments. With the right tools, knowledge and experience, Service Express’s technicians provide professional diagnosis and repair services with guarantee that no others can and willing to provide.
- True 24/7 emergency service
- Clear and transparent service rate and parts cost
- Guarantee turnaround time
Service Express believes good communication and trust can enhance customer satisfaction and increase productivity. We built our trust from the very first step by having good communication to properly understand the problem before setup the service appointment. Service Express provides free initial phone troubleshooting to prevent initiating an unnecessary service call due to being overlook the most obvious errors such as accidentally turn the power off to the furnace by the home owner. In every service call, we’ll fully explain the founding of the problem and provide transparent and reasonably priced quote and obtain your permission before the parts is being ordered or replaced. Finally, detailed report and invoice will be provided for every service call from Service Express with the detail explanation of the cause of the problem and our solution to the problem.