I want thank the team at Ottawa Turf for your exceptional service in our landscaping projects at our home this spring.
When my wife and I first contacted them in February about several projects we were looking to do early spring, I could tell right away that Shawn Pederson and OttawaTurf were different from the many contractors we had dealt with in previous years. The no-pressure approach to sales and the advice they offered right from the beginning made us feel like it was more of a partnership, rather than us hiring out a job to be performed by a contractor. Initially, we had planned to dress up our driveway culverts, install a few walkways around the pool area, driveway paving and do something to improve our lawn which unfortunately was not well maintained when we bought our house more than a year ago. We were looking to improve that situation, but we were not sure that re-sodding was the right approach, and within our budget.
Shawn shared with us a variety of ideas, and educated us on the appropriate timing for each of the jobs planned. He worked with us to come up with a plan that would work within our budget, and made recommendations on things we had not even thought of as an option. The irrigation is something we thought was well outside of our budget, but he came up with a plan that worked, and it addressed our lawn situation for the long term, rather than re-sodding. This is an example of where I felt they were different. Any other contractor would have pushed the expensive option on us, but he quite frankly told us re-sodding was unnecessary for our situation. They could grow grass on a rubber boot he said – and they did!
Shawn and your team were also very professional throughout the project. Courteous of our home and our family, they were constantly ensuring we knew what was happening at each stage of the project. Even when my wife and I were indecisive on some things, or changed our minds later about something we agreed on, they were patient and accommodating – I can tell they really wanted to make sure we were happy. They took changes in stride and were always cheerful – and always available via the phone when I wanted to pick their brain on a few ideas.
Ottawa Turf simply puts the customer first.
All of this, and the job came in on time, and on budget – which was also incredibly generous, considering the number of changes we made mid-job. No extra charges for this and that, just a straightforward invoice that covered all the details we discussed. You even managed to shave costs in a few areas that came in under what you expected, and passed those saving right on to us. I don’t know any company that would do that. Honesty, and integrity of service are words I now come to associate with Ottawa Turf.
In summary, we are extremely pleased with the service, and the results. We know that we will enjoy the results for years to come, and will call on them again when we need help.