In 2009 we had Professional Roofers strip off our roof shingles and replace them with “IKO Premium Roofing Dual Brown Roofshake 40yr” shingles. Within 9 years, the roof had been damaged and repaired FIVE times; the first repair was required in 2014 and the last in 2018. Our home is the only one on our street that has suffered consistent damage. Our neighbour has an identical house yet he has not experienced any shingle damage since he used a different shingle product. Professional roofers did these repairs for free, but in 2018, they sent us a quote for having the roof redone at a substantial cost.
We asked IKO to refund a fair and reasonable portion of the 2009 installation costs as their product: a) failed to deliver on their advertised 40 year expected lifespan, and b) consistent failures had caused us a great deal of stress and could have resulted in substantial damage to our home. After numerous emails between ourselves and IKO they refused indicating the replacement needed to be authorized by IKO prior to installation. In essence, their warranty requires you to purchase failure prone IKO shingles, albeit at a reduced cost.
As no sane person would re-shingle their home's roof at great expense with an IKO product that was shown to be failure prone, and needing to repair our roof quickly to avoid structural damage to our home, in early 2018 we had the roof re-shingled with a metal product.