The crew were friendly but the follow-up service is horrible. Were told our plants were guaranteed for a year as well as the work. Instead of replacing a japanese maple that sustained winter damage, they pruned it so it was no longer the 6ft tree we were promised. Two of the other plants died and they only replaced one. One of the stones shifted and it was like pulling teeth to get them to come back and fix it. Also, they used old dirt to fill the gardens and lawn back in and garbage is still coming up through the soil. It looks better in our front yard than before but I would never use them again. I think we were overcharged.
- Company Response
Hi Linda, thank you for taking time to write this review and bringing these issues to our attention. At Birk’s Landscaping customer service is extremely important as referrals are a large part of our business. Due to the anonymity of this review, I am unable to actually have a look at the service sheet to find your exact concerns that we were trying to address. I am sorry that you had an issue with our service work, and hopefully I can shed some light on what happened in this situation. Yes, we do offer a one year warranty on our plants, and if they are deemed dead within this warranty period, they will be replaced. You mentioned in the review that the crews only trimmed off the dead branches from your Japanese Maple instead of replacing it. Our crew’s typical procedure is to examine the tree first to determine whether it is dead and needs replacing, or if the plant would recover with just some minor pruning. In this situation, it was clear that the plant would completely recover; therefor the crew trimmed the plant accordingly.
You also mentioned that the crew used “old dirt” to fill in the gardens. I want to assure you that our crews always use fresh soil, straight from one of our suppliers, for the gardens that we have done work in.
As I mentioned before we are sorry that you had such a bad experience. If there is anything we can do to help us regain your trust, please let us know by calling our office directly at 905-404-0602. I would be more than happy to discuss this matter further!