Birk's Landscaping Inc

Landscape Contractors & Designers
2897 Solina Road RR 3 Bowmanville ON L1C 3K4
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86%

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Reviews for Birk's Landscaping Inc

Average customer rating:
9.1 10 (32 reviews)

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Peter
Peter
0 reviews Pickering, ON
10/10

Backyard Patio

Top quality job by the Birk's Landscaping Team. The team was courteous and profession and and did a great job. I was very happy with the results. The designer did a great job with the design and accommodating my requests. I would highly recommend this company.

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M & J Whitby
M & J Whitby
0 reviews Bowmanville, ON
10/10

Front walkway, porch including interlock brick driveway border

The Birks Landscaping team did an excellent job. Peter, Dan and team were friendly, courteous, professional and always quick to respond to questions we had. Denise in the Birks landscaping office was always prompt at respondIng to email inquiries we had throughout the process. We are very pleased with the final outcome.

I would highly recommend.

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Jennelle in Ottawa
Jennelle in Ottawa
0 reviews Whitby, ON
10/10

Amazing service and outstanding workmanship

Birks Landscaping were absolutely amazing! The team would arrive early and worked hard throughout the each day. Bill would patiently explain details around the design to me and ensure that we were comfortable before proceeding. I have worked with many contractors, but never have I worked with a team who were so great at their job. Bill, Peter, Patrick and the team went over and above on a daily basis and the results definitely showed with the end product. They promised to complete the job by a particular date and despite having to struggle through all of the global delays observed as a result of Covid-19, the team was able to pull things together and still successfully meet our date requirement.
Birks Landscaping has done a phenomenal job, we are extremely happy with the end result, and I must say it was worth every penny!

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MARogers in Bowmanville
MARogers in Bowmanville
0 reviews Bowmanville, ON
10/10

Front Entrance Landscaping Remodel

We can not say enough about the work performed at our home with the remodel of the front entrance. Bill’s team including Pat, Don, Jesse and Jose are amazing. They are professional and considerate. Each of them went above and beyond and we would recommend this company for your outdoor projects. The products used for the paving and steps to the plants for the garden are top quality.

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Andy in Toronto
Andy in Toronto
0 reviews Courtice, ON
10/10

Backyard full stone work project

Excellent detailed crew who were very friendly and knowledgeable. Helped us answer questions from nosey neighbors and the final backyard stonework and gardens looks amazing.

Would highly recommend to anyone!

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Doug in Toronto
Doug in Toronto
2 reviews Bowmanville, ON
1/10

Retaining wall

Very disappointed with the final product. Armour stone wobbles in a few places. Large gaps that we where advised would not be there. We called in and they said they would fill them. One individual came out with a handful of rocks. There is a lot of cracks in the stone, looks like they will split soon. It’s tough to have straight horizontal lines but this wall in that respect very disappointing. They put very little base down for sod, makes it tough to aerate with stone and rocks just below surface. This was down about 2 years ago, time is showing their quality. When calling in about concerns, they want pictures. Guess to busy to send a rep to document and share with their installers.

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Company Response

Hello Doug,
We are sorry to hear that you are disappointed with your landscaping project. It is our normal procedure to ask for pictures as this creates a more streamlined service process. As we are currently also practicing social distancing, this picture process promotes safety. We would like to address your concerns regarding your completed landscape project. If you can provide us with your contact information or call our office at 905-404-0602, that would be great.

J. Hamilton
J. Hamilton
3 reviews Newcastle, ON
10/10

Home Landscaping (front and rear)

Second time we employed Birks as a result of a recent move.
The owner sought our input, offered his advice setting out specific patio stones shrubs and trees along with the reasons why.
The work team were customer service oriented, respectful and polite.
Yes four employees who gave it their all diligently working and completing project in two days. The completed project shows pride and professional workmanship.

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Private User
Private User
Private User reviews Courtice, ON
10/10

Backyard retaining wall

From quote to payment, and everything inbetween. Each person we talked to was friendly, knowledgeable and pleasant. We will definitely be working with Birks Landscaping in the future on another project.

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B in Oshawa
B in Oshawa
2 reviews Courtice, ON
8/10

Front stone walkway and steps

My new walkway and front steps were installed the week of August 20 - 24, 2018 and looked great. Lezlie was good to work with and the crew worked hard and were very pleasant.
HOWEVER - On May 29, 2019 I was doing yard work and noticed the polymeric sand was cracked and shrinking away from some of the stones in one area - maybe a dozen stones involved; this is an invitation for weeds and ants to find a home! I immediately called the office, explained the problem to Jen and she said she would talk to the boss. I got a voice message the same day from her telling me the boss says the sand is not covered under the warranty but they could tell me the name and colour of the sand and I could fix it myself. I called back that day and told Jen that after paying that amount of money their response was unacceptable. The back of the Contract Proposal states under Section 4. Stonework, point a. Stonework is guaranteed for a period of 2 years and under point e. Use of polymeric sand included. Nowhere does it say the sand isn't included in the warranty. How would the stones stay in place without the sand; it's an integral part of the "stonework". What does the 2 year guarantee cover? She said she would check with the boss again and call me back. I didn't hear from anybody so I called again June 11, 2019 and Jen apologized for not calling back. I asked her to talk with the boss again or have Lezlie come over and have a look at the area in question. Later that day I had a voice message from a "Private Caller" and it was Lezlie telling me the sand is not included in the warranty but when she's in the neighbourhood she'll come and have a look; no indication of day or time and no way of calling her back to set an appointment.
While Birk's upfront service is good and they're quick to take your money, their follow up customer service is non-existent. I am extremely disappointed and will tell people considering hiring Birk's to steer clear.
UPDATE JUNE 14th: Lezlie came by yesterday and told me she had just found out about my concerns the previous day. She reiterated the fact that the sand is not covered under their warranty. She looked at the area involved and said the sand may have cracked because there is a very slight slope in the ground but she will arrange to have someone come out and take care of it. Rob came out this morning and explained what he was going to do. When I got home this afternoon I checked out the repair, it looks great and is now re-enforced by metal edging. I'm sure if I had talked with Lezlie initially this problem would have been dealt with promptly hence the change in my rating.

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Company Response

Hello,
Thank you for your review. We are pleased that your landscape was originally completed efficiently and to your standards. We would like to make your experience with Birk's better and are disappointed that your concerns weren't addressed to your satisfaction. Lezlie will reach out to you today to discuss your concerns.
Sorry for any inconvenience.
Our office can be reached at 905-404-0602.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Birk's Landscaping Inc

Birk’s Landscaping is a design/build landscaping company that has been doing business in the Durham Region since 1991. We are involved in all stages of the landscaping process from the very first idea until the last brick has been put in place and beyond. Half of our clientele are referrals from our satisfied customers. Birk’s specializes in: Pool landscaping, Patios, Walkways, Driveways, Front Entrances, Pergolas and Decks.

To see if Birk’s is a perfect fit for your landscaping dreams give us a call at 905-404-0602 or for more information feel free to visit our website www.birkslandscaping.net

CATEGORIES
Landscape Contractors & Designers
WEBSITE
http://www.birkslandscaping.net
YEAR ESTABLISHED
1991
PAYMENT METHOD
Most payment methods accepted.
MEMBERSHIPS
Landscape Ontario and Canadian Nursery Landscape Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year warranty for stone work 1 year for plants
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.