I live in a 12 story condominium building. We needed to install two concrete anchors to support a horizontal lifeline, and it was necessary to remove portions of the brick veneer in order to access the concrete. We needed someone who would respond quickly to do the brick work, since it had to be coordinated with the work done by the anchor installers. It was a delicate job, since the bases for the anchors and their retaining bolts cut into the space where the bricks would be reinstalled. We found Doug in Craigslist, and so naturally I was a little anxious at first. However, it was clear as soon as he started working that he is a serious craftsman. He removed the necessary bricks efficiently and expeditiously, and after the the anchors were installed he replaced the bricks perfectly. He cut the bricks where they needed to be cut and positioned them perfectly around the anchors, making a perfect water-proof seal around the anchors which were now protruding though the brick wall. So, the finished job looked great and was exactly what we had hoped for. What else can one say?