Standard Appliance Repair Service

This was a direct energy appliance service plan covered job. My ice maker stopped working.

I called first in mid-March, 2015. 2 months and appointments booked so far. I would not recommend using them. Not life and death but shouldnt take 6 appintment and 2 months to get a simple repair to ice maker done because of bad scheduling and part tracking. After today's appointment, still not fixed since they never ordered the small valve which was diagnosed as problem more than month ago.

First appointment - technician didn't want to pull fridge out from wall so did a quick diagnosis, said he was ordering parts. Second appintment - when parts came and technician pulled out fridge from wall, discovered additional problem of leak in a plastic tube, so he wouldn't install parts he had and said would order tube. Tube took 3+ weeks to get.
Third appointment - different technican arrived but had forgotten parts and so he left.
Fourth appointment - The forgetful technician arrived with the play six tube but not the major parts. He said log said it was installed in second appointment but he acknowledged that clearly it hadn't. He installed tube but still broken.
Fifth appointment - no show.
Sixth appintment - going on right now. A water pump and not needed valve was sent. After messing around to unsuccessfully install new water pump (missing needed tube), repairman is about to leave and still not working. More parts to be ordered - well part identified on day one still needs to be ordered.

Try another company.