Be careful when looking at reviews, I discovered there are 2 standard appliance companies. This review is related to the standard appliance that supports the halton hills region and is the company that LG recommended for my area.
My review spans 2 years because I was a repeat customer. I first had a leaky washer in 2015. Henri came in to repair it, first try I admit did not fix it, but he came back right away and it was working new. Added bonus I appreciated was the information he shared with me on cleaning the washer, what detergents to use, how to maintain it properly! Additionally he took a look at my ice maker that had happened to not be working and got that fixed in a jiffy as well ad hoc for me.
A year later my washer leaks, and I had such a good experience that I remembered that I wanted to call standard appliance to fix it. He came, fixed my dishwasher, re-mounted it properly, fixed the drain hose, and again gave me the do's and don'ts for dishwasher. He also fixed the lights on my microwave in a jiff and is getting me a new faulty light switch for my fridge. Honestly he made things easy and quick!!
I can say I like how they ask for your model and order parts ahead of time on phone so you are not waiting too long and reduces probability of second visit from the tech. He has always been on time for appointments. I like how he explaIns the machines and problems in detail. And most of all I like the added do's and don'ts he shares to help the longevity of my home appliances.