Booked off work to have a technician come in to fix the drainage issue. I really thought the guy was trustworthy, but I guess he didn't know what he was doing. He pulled out the dishwasher and didn't even had the right tools to empty out the excess water, so he had to use my kitchen supplies. He was a really nice guy, but i'm furious the fact that I he didn't follow through. He said he ordered the parts for the dishwasher, such as the drain pump and motherboard from Whirlpool, and said customer service will get in touch with me within the next week or so. Thinking everything would be taken care of, I was just curious to see what the status was for the parts ordered. Only until i realized customer service said there were no updates, and nothing was ordered at all. She got in contact with him and said he advised me to contact the installer, but why didn't he tell me that in the first place instead of waiting??? We need to use our dishwasher! I wouldn't recommend this company, I really hope I don't get them again for service. Waste of my time and untrustworthy.