Stevens Insulation Services

Insulation
96 North Port Rd. Unit #3 ON L9L1B3
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HomeStars  >  Insulation in Port Perry  >  Stevens Insulation Services
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78%

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Reviews by rating (past 12 months)

Reviews for Stevens Insulation Services

Average customer rating:
9.6 10 (5 reviews)

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Julia in Toronto
Julia in Toronto
1 review Pickering, ON
9/10

Insulation Installation a Non-event

We recently had waterproofing work done in our basement and we decided it would be the best time to insulate our crawlspace. Our waterproofing contractor recommended Steven's. The crew were in and out without any mess or concern. There was a minor hiccup related to the timing of the follow-up visit to apply the fire-retartant, but overall we were very satisfied with work of this company. We are looking forward to a warmer winter in our family room as a result. We believe a great contractor should be in and out without any great fan-fair - a "non-event". Steven't scored very high in this regard.

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Company Response

Julia...Thank you for your review...It's very much appreciated and of course will be shared with our crews.

Darren

George in Toronto
George in Toronto
2 reviews Markham, ON
10/10

Attic Insulation

Was able to agree with a fair quote from Darren pertaining to old attic insulation removal (squirrels mess) & blow-in of R50 cellulose insulation. Darren spent time explaining to whole process and fully answered my questions. Sam and crew performed a dedicated and professional job from beginning to end and left the site spotless. I highly recommend Stevens Insulation Services.

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Company Response

George..Sincerely thank you!!

Your comments will be shared with that crew.

Thanks again!

Darren

9/10

Attic Insulation removal & refill; and spray foam at the front

From the beginning to the end this company was great to deal with. Darren quoted the job and arrange the logistics with another company who was replacing my roof. They came and did what they said they would do, they did it in the time they said they would, they cleaned up after themselves and they were friendly and courteous. There was a minor accident by one of the trade worker, but it was dealt with, by Colin, immediately after the initial job with several apologies and no arguments. This was one of the best trades that I've dealt with since the start of my home repairs/ renovations.

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Company Response

Derek...thanks for the great review. As with any trade there will always be a possibility of accidents and of course it's the old business adage that it is how you deal with a situation like that that will determine the image of the company left in the mind of you, our client. Thanks again!!

Colin

Stan in Toronto
Stan in Toronto
11 reviews Markham, ON
10/10

Hot Roof and Lower Roof Insulation

Initial visit...
Darren came over at a convenient time for me at 7am. He came from Port Perry which meant he woke up very early for my convenience. Unlike some companies who tried to sell me the most expensive package, Darren was very honest and explained all options clearly. A quote was sent within 24 hours after the visit.

2nd visit...
My insulation job was not simple. It required some coordination with a roofing company. Darren came over 2nd time to clarify and explain how everything would tie together. Once again, he came at at a convenient time for me at 7am.

Days leading up to the job...
Darren was able to answer my questions and concerns within a few hours by emails and/or phone calls.

On the day of April 13th 2016...
Darren and his crew showed up on time. There was some slight delay with the roof work which was performed by another company (Not Stevens Insulation's fault!!). Instead of standing around and being useless, Darren and his crew climbed onto the roof to help the roofer. Once the roof was removed, it was discovered the work scope need to increase. At that point, Darren could have totally taken advantage of me and charge me a huge amount knowing that I will never have another chance to redo the insulation. Instead, Darren gave me a very reasonable quote on the spot for the increased work scope. His crew was also very polite and respectful. They explained everything before, during, and after the job.
They also did a very good job cleaning up. I inspected their work. Foam were sprayed over multiple passes, allowing curing in between. Baffles were installed where needed.

Future job...
I will use them again for my attic without hesitation.

Summary:
- Darren is very very honest throughout the entire process from the initial visit to the very end
- Darren and his men are dependable
- great communication with Darren and his men
- his men did a very good job on a professional and personal level
- 10/10 doesn't even describe how good they are

***
Update....for the 2nd part of the job over May 9-11th 2016...
The job involved exisiting insualtion removal, spray foaming, and blown-in cellulose in the main attic. Job also includes installing baffles and re-insulating the hatch cover.

Crew showed up on time. Crew put up drop sheets and cardboards to protect my newly renovated home. Darren inspected everything before starting. He communicated with his crew to ensure everything is clear. Once again, job was well done.

On the day of May 10th, during the spray foam application, one of the crew took a wrong step in the attic and cracked the ceiling.
It can happen as it is dark, hot, with limited space, and poor visibility. Darren stepped up and paid for the ceiling repair.

If I ever have to do insulation again in the future, I will go with Darren. It is rare to find someone that will:
- answer emails/calls on time
- have great communication between customer and his crew
- his crew showing up on time and finishing on time
- his crew having diligence to cover and protect your home
- honest throughout the entire process
- his crew is competent and did the job perfectly
- covering the cost of repair if his crew damages something

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Company Response

Stan...Thanks for the kind words and look forward to working with you once again in the near future.

Darren

Lindsay from Oshawa
Lindsay from Oshawa
7 reviews Oshawa, ON

First Review

10/10

Attic and Bathroom Insulation

Removed old insulation from attic, then spray foamed in a couple inches and added cellulose to R50+. Added soffit moors as well.
Spray foamed the exterior walls and floors (over garage) of bathroom and got a little over-zealous and spray foamed every nook and cranny behind the plumbing and HVAC as well. Not a big deal.
House is extremely cozy. Didn't change thermostat program at all and it went from a little chilly to a little too warm in no time at all.
Will be calling back to get basement done before next winter.

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Company Response

Thanks for the comments Lindsay!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stevens Insulation Services

Spray foam insulation and traditional blown in cellulose/ fiberglass insulation services are offered by our company that has been in the business for more than 5 years. Certified installers and all installed products are CCMC (Canadian Gov't) approved. Testimonials on our website www. stevensinsulation. com. Estimates are no charge.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.