Handybook

i have been registered to use Handy cleaning services on a bi-weekly schedule. The first few times, the professional called to change the time but did a decent enough job when he came. However, for the past several sessions, different professionals have just arbitrarily changed the time they were coming- sometimes hours later but also days later - without calling to confirm and AFTER they have taken the fee out of my account. The fee is not reimbursed, but goes into a credit, which they don't use the next time. It is also extremely challenging to contact them and complain. Very shady. Use at your own financial risk.