Paul was amazing! Within a day or two of calling him, he came out to our house and personally measured our hot tub to ensure we got the exact cover we needed. He also bright colour swabs so that I could match it to the sides of my hot tub. Within a week of the initial phone call, he delivered my beautiful new cover. We could not be any happier with the way it turned out!
We would highly recommend Durham Covers to anyone!
We found Durham Covers via the Internet, they had great reviews and after chatting we felt secure doing business with them. They dropped by our house to verify measurements and offer options which we appreciated. We decided to order the cover and also replace our lifter. The quality of the cover and lifter is excellent, certainly much better than the one that came with the tub and their pricing is great as well. We are happy to highly recommend them and hope your experience is as good as ours.
Thank you Paul for ordering & delivering our new hot tub cover. Your company Durham Covers is a great service, easy to use & very friendly. We can't wait to use it & save on some Hydro costs.
Thanks for taking the time to review us Carla, I look forward to selling you another cover in 5 to 7 years. Cheers, Paul
Found Durham Covers on Kijiji. One phone call and Paul knew my exact model of spa. Transaction was done electronically - very easy. Cover arrived as promised (Paul checked in to ensure delivery) and was a perfect fit. Looks great. Highly recommend Paul and Durham covers.
Thanks for the review and I look forward to helping you with another cover in 5 to 7 years
I required a new hot tub cover. Spoke with Paul at Durham Covers and after confirming the model and dimensions of the hot tub he provided the best price and warranty of the 3 quotes I researched. He was knowledgeable, pleasant and we exchanged phone numbers so he could call when the cover was ready. The cover was ready in less than a week and I received a call when delivery was going to take place. The whole process was simple, convenient and timely.
I would recommend this supplier.
Thanks for the kind comments Joe. I hope to see you in 5 to 7 years when you need another cover. Cheers, Paul
I recently moved Into a home with a hot tub that was dated. I called Durham covers and provided the make and model, and had them confirm the measurements. I was so relieved the cover size was accurate and delivered in a week. I highly recommend this company, and even recommend them to my neighbour who were also looking for a cover.
After not using our hot tub for over 5 years, we decided to get it repaired and have a new cover made. It's a 15+ year old octagonal Hydropool custom built into a natural fieldstone surround. From the initial call to Durham Covers, to the day it was delivered was 8 days. Amazing service (came to measure it within 2 days), quick delivery, really happy with the finished product/look and I even received a follow-up call to make sure everything was ok. The cover was also about $200 cheaper than another quote. I'd strongly recommend this company.
I am just puzzled by some of the negative reviews for this company. They we referred by a friend of a friend.. so naturally we thought they must be pretty good. We called.. made the appt for them to come out.. he sized up our hot tub even suggested a lifter (which we are quite thankful he did) and within 2 weeks he was back and we were in business! I only wish they had a promotion for referrals.. as all the people I have sent them love his customer service plus his workmanship..like I said 5 stars!