Last week, one morning, after the rain, I visited my Mom’s house: I found a puddle of water in her basement –The puddle appeared to appear out of nowhere –no trail. So I went to Trusted Pro and found and contacted Daniel from Kiro. He said he would be over within 2 hours.
Daniel came inside and located a crack on the wall. I never saw any water coming from this crack, but he pointed out the faint water train stain.
Later when I phoned Daniel- on the phone he was patient with my questions and re-assured me (I am a skeptic by nature) that the water was coming from the crack. He advised that once they sealed the crack it would prevent any more puddles (from that area). They would seal the crack from the outside.
The next morning, despite the tight working space, they came over and started to dig right away. I had to leave to go to work – (at that time they had dug far down) so I never got to see them finish the work. But they have sent me photos.
Since Kiro fixed the crack it has rained and no puddle! Although I learned that water moves in mysterious ways, sometime you get a flood days after the rain has stopped. Time will tell -but my gut tells me they did a good job. So I thank them for putting my mind at ease.