Walls Republic

Paint & Wallpaper Retailers
70 Gibson Drive #5 Markham ON L3R4C2
Write a Review
Write a Review
Private User
Private User
Private User reviews Saint Quentin, NB

Delayed shipment

I purchased 3 types of wall paper from this company on April 25, 2018.
I have not heard from Wall Republic any notice of shipment so I sent an email regarding my order on May 4, 2018. If I had not sent an email they would have not shipped it on May 4 - nine days after the purchase was made!! It is almost 2 weeks I have not received my order. I understand the goods are coming from Canada but this is not the way to run a business. They have a recording and they did not even bother to return my call. I was able to speak with this man whose attitude was nonchalant and non apologetic about the delay. Here in USA, business companies do not practice this way.

Was this review helpful?
Company Response

Hello, we sincerely apologize for the experience you've had with us. Unfortunately, the wallpaper you ordered was temporarily out of stock which is why there was a delay in your shipment. However, we realize this does not excuse any lack of communication or unpleasant communication you may have experienced with us. I have forwarded your feedback to our team for future improvement in these areas.