I purchased 3 types of wall paper from this company on April 25, 2018.
I have not heard from Wall Republic any notice of shipment so I sent an email regarding my order on May 4, 2018. If I had not sent an email they would have not shipped it on May 4 - nine days after the purchase was made!! It is almost 2 weeks I have not received my order. I understand the goods are coming from Canada but this is not the way to run a business. They have a recording and they did not even bother to return my call. I was able to speak with this man whose attitude was nonchalant and non apologetic about the delay. Here in USA, business companies do not practice this way.
- Company Response
Hello, we sincerely apologize for the experience you've had with us. Unfortunately, the wallpaper you ordered was temporarily out of stock which is why there was a delay in your shipment. However, we realize this does not excuse any lack of communication or unpleasant communication you may have experienced with us. I have forwarded your feedback to our team for future improvement in these areas.