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I had a concern about my wolfe gas stove and wanted a technician to look at it. Placed a call to Valley View at 9 oclock this morning was told the technician would call me between 9:30 and 12:30 . Since I work about 20 minutes from Cochrane I asked if he could call me about 1/2 hour before he planned to arrive and I would meet him at the house. Steve the owner was my technician. He called me at 11:15 and I met him at my home by 11:40. He did a diagnostic check of my cook top, did a few minor cleanups around the ignitor, tested everything and assured me that it is working properly and safely. He also made sure that if anything came up that concerned me to call them right away.
Steve was very courteous and gave me some great suggestions about maintenance of the cooktop. I really appreciated the punctuality, and thought that the price was reasonable.
Steve--thank you so much for your assistance, and I will be calling back with any issues or if I have any other appliance problems. I would recommend your company!
Thanks again for the awesome review! Hopefully no other issues for some time with your Wolf gas range.
The technician was very polite and professional from the initial phone call to the time when I was introduced to him to the time that he left. He had confidence in his skills and assessment of the situation, communicated efficiently and effectively the problem and the decisions that he made to solve the problem.
He was also very clean and timely in his work and walked me through the process and answered any questions that I had.
This was a great experience, worthy of any customer's trust and I would recommend this service to anyone.
We just wanted to thank you again for trusting us with your Whirlpool dryer repair as well as the awesome review! We appreciate your business and hope to see you again in the near future.
Your Dryer repair specialists
Prompt, punctual and professional. We had returned home from holidays and found our fridge had stopped working - a disaster since 10 family members had also returned with us! He immediately made me a priority, and diagnosed and fixed the problem. I would happily recommend this company!
Thank you for your kind words. We really appreciate you as a customer! Hopefully no more troubles for a while. :)
I called Valley View as we had our fridge and stove serviced by them in the past and they were always very helpful and courteous. I called today because our fridge stopped dispensing water. I had unknowingly turned off the valve to the fridge when the pipes under the sink started leaking, and forgot to turn it back on. When I called, I spoke with Steve and he said "are you sure you've had no water lines turned off recently?" Which reminded me that I had turned off the valve (duh)
Steve saved me a ton of money and his gracious time and help are so much appreciated. I knew I went back to them for a reason!
Thank you for taking the time to write in regarding your experience. We really appreciate your business and look forward to being able to help in the future if the need arises.
Steve was friendly and polite. He helped me to understand the cause of the problem to the fridge and showed me how to fix the noise in the future myself but using a 1/4 inch wrench and turning the screw to the leveling feet. He also told me to watch that glass bottles were not half resting on the metal parts on the back of the fridge. Steve takes the time to patiently help his customers understand the problem and how to continue to maintain their appliance. I would highly recommend Valley View Appliances to friends.
Thank you again for trusting us with your service needs. We really appreciate you as a customer!
I just had my refrigerator repaired by Valley View Appliances. The repairman was punctual and professional. He explained the problem, ordered the part and rebooked to install that part. Service was great!
I would be happy to recommend him to friends and family.
Thank you for the awesome review regarding your refrigerator repair! We really appreciate it!
The Valley View Appliance Team
The company response is false and misleading. They are fully aware, it was ONLY THEIR company, VALLEY VIEW, who had been out on previous occasions and charged for the service call on previous occasions. Also contrary to their claim, their tech spent only 20 minutes looking at the unit, didn't seem to know what he was doing, and then gave a bogus "rewiring" quote. They charged for this service call and the part and replaced the same part that they had replaced upon their last visit several months ago. No one from the company would come back out for a second opinion unless I agreed to pay the quote of $800 - $1000. Their claim of mouse droppings causing the unit to break are also false. The company is very hard to deal with and very rude also, I imagine they are very tired of dealing with dissatisfied customers. After no success in dealing with this company, I hired another company also referred by the dishwasher manufacturer, who replaced a missing float in the dishwasher, likely removed by Valley View's technician on their last visit. They thoroughly checked wiring to be all ok, and replaced some screws left unattached by Valley View's technician. I have still not heard back from Steve or anyone from the company regarding this, even though there is no excuse, they are now fully aware of my issues with the service I have received and paid for.
Valley View Appliances was referred to me directly from Bosch, as a repair company for my Bosch dishwasher as it was not draining and continued to refill and cycle without turning off. Several months ago, after much waiting, missed appointments without notification, and no apologies, replaced a valve which temporarily fixed the dishwasher. When the dishwasher was not draining yet again, I called them and told them it seemed like the same problem. We waited weeks for them to come, then they rescheduled the appointment saying that they knew what the problem was and had to order a part so there would be a further delay. We waited and finally they came to replace the valve again, but now the dishwasher is not even turning on. Weeks later the tech claimed that there is $1000 of electrical work on the dishwasher that needs to be done and that was the problem. I discovered afterward that they charged my credit card $146.49, for the second time. After 3 requests for reply they finally provided me with a copy of the bill. When I enquired with Valley View they said they would not offer another opinion, and to call another company. If they were to come back to take another look I would be charged $1000 for their quote. I asked to speak to the manager, Steve, I was told "he'd get to me when he'd get to me". Very unhelpful and arrogant. Still have yet to hear from him. I called a different Appliance repair company also referred by Bosch instead this time and they will be out today to fix the dishwasher, and this is not the first time they had heard about this scenario from Valley View. DO NOT USE VALLEY VIEW APPLIANCES, THEY SHOULD BE PUT OUT OF BUSINESS!
Dear Mrs. Jones,
How upsetting it is to see your comments about our company. In life there is always two sides to every story.
Here is what I know of this call. On June 15/14 we were scheduled to service the Bosh dishwasher at your rental property. The technician involved discussed the issue with the tenant and it was agreed upon by both that we would pre-order the required part and reschedule and return with the required part. On June 27/14 the tenant had rescheduled as this was the date she was available. Our technician arrived at 9:36 AM and worked on the unit till 11:07AM. The required water valve was installed, however as soon as the power was re-engaged the new part was damaged. The technician discovered that there was a rodent infestation and that the rodent's had chewed multiple wires throughout the entire wiring harness. Not being able to exactly know the true extent of the damages caused by the rodents our quote was between $800-$1000.00. Our recommendation at the time was to contact Bosch to see if they would be able to help with some of the parts costs. The tenant had advised the technician that other multiple companies had tried fixing this unit prior and had failed. She had indicated that there were multiple requests to yourself to replace the dishwasher prior to our call out.
The reason we had not sent the technician back for a second look was due to the 1.5 + hours already spent examining all of the wiring harness and components and felt this was a very fair and proper assessment of your dishwasher. The charges that you paid for were for a diagnosis $99.95 as well as the installed inlet valve at our cost $39.56 + GST $6.98 = $146.49. We feel this was an honest and fair charge for the service provided.
At no time do we have documented that you had asked to speak to myself or a manager.
Valley View Appliances Ltd.
I recently had my dryer repaired by Valley View Appliance Service Ltd. I was very impressed with both the Company and the service. The repairman was very helpful with suggestions of how to prevent this problem in the future. All communication with anyone from this company was very clear and concise with no surprises.
Thank you so much for the awesome review! Customer's like yourself are our life blood, and have kept us in business since 1995. We really appreciate the business and hope to see you again in the future if the need arises.
**MENTION HOMESTARS AT THE TIME OF BOOKING AND SAVE 10% OFF ADDITIONAL LABOUR BEYOND THE DIAGNOSTIC CHARGE **
What do we do?
At Valley View Appliances we bring " Peace of Mind" to your appliance headaches. Or aim is to give you Fast, Friendly, Trustworthy Service at a cost that is affordable. No headaches.
All of our service is proudly guaranteed and performed by government trained technicians. We have over 47 years of accumulated experience in repairing home appliances and we are authorized to perform warranty service for many manufacturers. We pride ourselves in providing fast, trustworthy service at a reasonable rate. Our service vehicles are fully stocked with the most common parts, so that in most cases, we can finish your repairs on our first visit. We try our best to make your repair a quick and pleasant experience, knowing that a satisfied customer is a repeat customer.
We are pleased to serve Calgary and other areas, including: Cochrane, Airdrie, Springbank, and many others. If you have appliance repair needs, give us a call @
(403)247-9602 or book online on our website @ www.ValleyViewAppliances.com
Needing you new Appliances installed? You are in good hands as our installation professionals are true craftsmen and take pride in a job done with excellence. Needing a installation quote please email: Installs@Vvapp.ca