I booked online but received a call (Robert?) that they couldn't come on that day. I booked for a Saturday and they made sure I knew that there was a (small) extra charge. He was pleasant, professional and very accommodating. After booking, I received an email confirmation, where there is a link that you can track when the serviceman will be nearing your home. My scheduled time was between 9-1. He came at around 10:30. The man that came (Rahman) was courteous, friendly, professional and knowledgable. My biggest relief was that I felt I could trust him. My 11 year old dryer needed a new circuit board. Given the age of my dryer, and upon asking for his opinion, I decided not to have it repaired - but to replace it instead. He was more interested in being fair and honest than ripping me off. I am very grateful for that and as such, will definitely use them again as well as recommend them.
- Approximate cost of services:
- $136.50
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Jackie,
Thank you for trusting Valley View Appliances with your dryer repair. As a team we all feel it is better to be honest with our clients than to make a dishonest dollar. We appreciate your review and hope you will be back if the need ever arises. Thank you again!
Sincerely,
Valley View Appliances Team