I got a flyer with a "service quote" and call them for booking. The person who took my order and later on had to change the date due to rain was very professional and polite. Tony and Boris did a fantastic job cleaning all windows in and out and the screens. They moved away what was on their way and moved it back to where it was. All that in an efficient way, quiet and polite. I did not have to lift a finger and have clean windows! I highly recommend them.