Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
Write a Review
Write a Review
Website
HomeStars
Alarm Systems
Liberty Security
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 3 timesBest of 2019winner 3 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Liberty Security

Average customer rating:
8.8 10 (147 reviews)

Sort by

Private User
Private User
Private User reviews Assiniboia, SK
0/10

System has never worked correctly, but once they have you roped into a contract there is no way to get out

We were sold the system after being told our dog would not trip the alarm, we've had them call the cops on out dog a dozen times now, we can't even turn on the system when we leave the house now because of it. The fire alarm is the most obnoxious noise imaginable and then they expect you to be able to hear through the speaker box to tell the tech it's a false alarm, when they can't hear you and you can't hear them over the blaring alarm. There is no way to shut off the alarm yourself. They market themselves and being good for families but I'm actually afraid to leave my kids alone with the system in the house because it would be impossible for even a mature pre teen to be able to shut off a false alarm or communicate with a tech through the speaker box. Even though we were sold the system with false information we can't get out of the contact without paying out the remainder of the monthly payments, leaving us paying even more money for a system that has never worked properly to begin with. This is the worst company I have ever worked with.

Was this review helpful?
Company Response

Thank you for letting us know about your experience and we apologize for the issues that you are experiencing with the equipment and siren. We would likely be able to adjust the settings on your system for lower volume on your siren or to turn it off. We also have the option of swapping some of your sensors with sensors that will be more dog friendly. Please feel free to call our team leader, Jayci, at 1-866-926-7233 ext. 235 as we would value the opportunity to make this right and make some changes to your system so that it is adding value for yourself and your family.

sndrmichaelsen
sndrmichaelsen
1 review Alberta Beach, AB
10/10

Home security

Blake was professional, friendly on time and explained what we want to know answering questions and we appreciate the information he gave us.

Was this review helpful?
Company Response

We appreciate the review and are so glad to hear that Blake is living up to our reputation of providing excellent customer service!

Jim in Edmonton
Jim in Edmonton
1 review Edmonton, AB
0/10

Headache

Alarm faulty, keeps going off or telling me doors are opened when they are not. Had the alarm company out and have had them reset a few times.still having alarm issues.
I will be changing companies.

Was this review helpful?
Company Response

Thank you Jim for taking the time to leave us a review and we apologize that this has been your experience. We would like to send a senior tech to complete a quality inspection on your system if you would be willing to give us a call. You can reach our team leader, Jayci, at 1-866-926-7233 ext 235 and she will be able to resolve any issues you are experiencing.

Dean in Edmonton
Dean in Edmonton
1 review Edmonton, AB
0/10

Liberty security system

My situation has changed and there is someone at my house 24 hours a day 365 days a year
A serurity system is redundant.
Called to see my options .....
1- keep paying till end of contract.
2- pay out contract which is 30$ per month for 3 more years

No other way!!!!! They just want money. I am on a limited income now and every dollar counts

LIBERTY HAS NO COMPASSION JUST WANT YOUR DOLLARS

Was this review helpful?
Company Response

Hello Dean, thank you for taking the time to let us know about your experience and concerns. We do have a couple more options that we could explore in order to assist in these situations. We are not able to find your account with the information provided, however, if you would be willing to give our team leader a call at 1-866-926-7233 ext. 235, we will get back to you right away with a resolution.

aniko
aniko
1 review Edmonton, AB
10/10

Home security

Friendly and knowledgeable staff and great customer service. The best part is the phone app connecting me to the system. Highly recommended.

Was this review helpful?
Company Response

We appreciate the review Aniko! We are glad to see that you have had a great experience and are enjoying the ability to control your system remotely. Thank you for choosing a Canadian based alarm company!

Fred in Saskatoon
Fred in Saskatoon
1 review Saskatoon, SK
0/10

Abusive

Misusing of lack of information from newcomers. Never said if they make a contract, we can't cancel it. I phoned the company back and said my wife is home and don't need the service besides I can't afford it but never accept it.

Was this review helpful?
Company Response

Hello Fred, thank you for taking the time to let us know about your experience. We do apologize for any miscommunication as we strive to be upfront and honest with our customers at all times. We do have a process in place to ensure that customers are aware of what they are signing up for. We have our office reach out to the customer prior to installation to confirm the terms of the agreement with the customer. We do see that this was completed in this case. We will have a team leader reach out to you today to reach a resolution.

Blair in Edmonton
Blair in Edmonton
1 review Edmonton, AB
10/10

Great company that makes security simple

What a refreshing experience it is in dealing with Brad and the entire Liberty Security team! They are continually going above and beyond for their clients and not simply preying on people whom have quite often have had a traumatic experience with a forced entry into their home or business. Their product range and monitoring services are vast and the way they have embraced technology is unmatched. I highly recommend Brad and Liberty Security for all your Home and Business security needs and have referred them a number of happy clients over the last number of years without hesitation!

Was this review helpful?
Company Response

Thank you Blair for letting us know about your great experience with Brad! We truly care about our customers' safety and security and believe that everyone has a right to feel safe in their own home.

Paul in Edmonton
Paul in Edmonton
1 review Edmonton, AB
10/10

Simple to use, great service

I had the rep from Liberty give me a quote for an office alarm system. He was extremely helpful and easy to deal with. The installation went smoothly and their installer took the time to walk me through the online portal. We are happy with the setup and the peace of mind it provides!

Was this review helpful?
Company Response

We are so happy to hear about your experience Paul! Thank you for trusting Liberty Security to secure your home and family.

NGazzola in Edmonton
NGazzola in Edmonton
1 review Edmonton, AB
10/10

Changed panel

D Fraser did a great job and was very helpful. I forgot to remind him to leave some stickers and he came back after his next job to drop them off. I am very impressed with the service I received.

Was this review helpful?
Company Response

We appreciate you letting us know about your experience with Devin! We will share this feedback with the team! Thank you for choosing a local company for your security needs!

Private User
Private User
Private User reviews Calgary, AB
10/10

Home Security Activation

Dealt with Nathan Goobie at Liberty who was extremely helpful and professional. He explained the process and the price very clearly and also helped with the software setup. Both my wife and I appreciated this help and are both comfortable using the app.

Was this review helpful?
Company Response

Thank you for your review, Nathan has been a great asset for our Calgary office and we appreciate you taking the time to let us know about your experience with him.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 50,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca

CATEGORIES
Alarm Systems, Home Automation, and Locks & Locksmiths
PRODUCTS
Video Doorbell Cameras, Door/Window Sensors, Motion Detectors, Glass Break Sensors, Flood Sensors, Security Panels, Smoke/Heat Detectors, Freeze Sensors, Medical Pendants, Life Safety alerts, Carbon Monoxide Detectors, Smart Door Locks, Smart Thermostats, Garage Door Modules, Keyfobs, Power Smart Lighting and Appliance Modules.
SERVICES
Security systems, Smart Home Solutions, Business Automation, Alarm Systems, Card Access, Access Control, Video Surveillance systems, Camera systems, CCTV, Life Safety
BRANDS
GE, Axis, Mobotix, Eyesonic,
WEBSITE
http://www.libertysecurity.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Visa, Mastercard, Cheque
MEMBERSHIPS
Better Business Bureau A+, Canadian Security Association, Seniors Association of Greater Edmonton
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
100
BONDED
Yes
PROJECT RATE
Varies
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.