Hills & Valley Water Systems

Water Filtration & Purification
Ottawa ON K2S 0C8
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Water Filtration & Purification
Hills & Valley Water Systems
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Reviews for Hills & Valley Water Systems

Average customer rating:
10 10 (58 reviews)

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Dan Sheridan from Ottawa
Dan Sheridan from Ottawa
1 review Ottawa, ON
10/10

Water Softener

I had been searching for a replacement water softener for a few weeks and met Errol Judd of Hills and Valley water systems at a local Home Show. He was friendly, very professional, and very knowledgeable in his field. On the day that water softener was being replaced, Errol arrived at our home on time, and did an excellent job, not only installing our new water softener and pressure tank, but re-arranged all the equipment a way that made more sense compared to how it had been done previously. I would highly recommend Errol and Hills and Valley Water Systems.

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Company Response

Hills & Valley specializes in keeping the job clean and professional. We are very happy that your pleased with your new system!

Mike Matthews from Smiths Falls
Mike Matthews from Smiths Falls
1 review Smiths Falls, ON
10/10

Water Pressure Tank

Met Errol @ the Pakenham Home Show. I liked his professionalism on my pressure problem. Very friendly, and knew what he was doing. I would reccomend this company to anyone. Thank you for a GREAT Job!

1 of 1 people found this review helpful.
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Company Response

Hi Mike. Were very happy to hear your pleased with your new pressure tank. We enjoyed working with you. Professionalism is a key objective we want to provide to our clients.

Roger Kerrison from Ottawa
Roger Kerrison from Ottawa
1 review Ottawa, ON
10/10

Well Water Treatment Equipment

My neighbor recommended Hills & Valley Water Systems to me when my own water system starting acting strangely. I called late in the evening and without hesitation I was led through a series of questions and actions until the immediate threat was averted. They came the very next morning to further diagnose my system, and came again 10 days later to fix the issue.

I found Errol very easy to talk to, extremely knowledgeable on Well Water Processing systems, and true to his word on the timing of his visits and the improved results that would be gained with the newly installed hardware. I have no hesitation in recommending Hills & Valley Water System for any well water related issue. You won’t be disappointed!

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Company Response

It was a real pleasure working with you Roger. I'm glad you enjoy your new system and the subsequent water quality it provides!

David Courcelles from OSGOODE
David Courcelles from OSGOODE
1 review Osgoode, ON
10/10

Water treatment system

After getting quotes from 3 different companies, I felt very comfortable hiring Errol from Hill & Valley Water Systems to replace our old water treatment system. Errol was very professional and friendly, and had no problems spending lots of time looking at the existing system (well, treatment system, plumbing, etc.), identifying problems and performing accurate water tests to recommend only what was needed. He did a great job explaining to me what was needed, and answering my questions. When we originally purchased our home in 2011, it had an Ecowater water softener and iron/sulphur machine (which I would not recommend based on my experience). We always had water pressure issues in the home since we moved in and eventually the softener broke (this is what caused us to decide to replace the existing system. Errol immediately identified the cause as being the use of an air injector (old technology) severely restricting flow, poor plumbing, and a poorly installed sulphur/air remover. His prices were the best of the 3 quotes we received. His recommendation were also more accurate, he recognized we needed a 45 000 grain softener due to our hardness reading of 33, whereas all other companies just recommended a standard 30 000 grain softener. He explained how over time the appropriately sized system will save us money regarding the amount of salt needed. Since we were replacing our entire system he also gave us a great discount on a UV and RO system. He was very honest and said the RO system was more of a nice to have as our water only had 467 tds measured it was not required for acceptable drinking water. With my wife having polycystic kidney disease, and the recent addition of twins to our household I decided that it was worth it to get the UV and RO system. In previous water test we had some coliforms show up in our water over the years (sporadic and low amounts) but the UV lamp sterilization eliminates the need to worry about that causing issues for our young children.
So we ended up getting a softener 45 000 grain, and Iron/Sulpher/Manganese (self regenerating media), new pressure tank, UV lamp 40 Megajoules, and a 5-stage RO system.
He was able to schedule us for the week following the estimate, so that worked out well for us.
One thing I appreciated that he did, was as we talked during the estimate he made sure to write down what we discussed (adjusting pressure 50/70 psi for tank, pex conversion kit 3/4", brass ball valve, spray foam ,etc.). I found a lot of contractors make promises or comments in passing, but he made it a point to write it down and followed through with everything we discussed. He also provided a copy of the contract electronically so that was nice to have.
On the day of the install Errol was punctual and showed up a little earlier to give himself time to double check everything and unpack the units. Once everything was brought into basement he quickly disconnected the old system and started getting to work assembling the new units. This gave me some time to clean up the area, as some mold had formed from leaks in the old system on the cement and vapour barrier. Errol is very pleasant to talk to, and was nice to chat with him as he was doing the install. He was very accommodating in answering all my questions and you can tell he takes pride in doing a good job and enjoys helping people. The install was a 2 step process, he installed all components but waited to activate the UV and RO until after the pipes had been flushed out with bleach and it was confirmed that no coliforms were present in the pipes that could contaminate filters. You could tell he know what he was talking about and I have no regrets going with Hill and Valley and highly recommend them to others that might need to update or get a new water treatment system. When we realized the old ecowater machines were full of water and would be too heavy to carry out, he brought a dolly back when he came to activate the UV and RO a week later and helped carry them. The new RO system looks great next to the kitchen sink and he managed to run the lines along the coldwater pipes so that the RO is a bit more chilled (usually is room temp). Little things like that, show that he isn't rushed to get to the next job and care about doing a good job.
I hope this review helps others that are looking for good well and water treatment contractors.
We now have awesome water pressure, can run all 5 taps or 2 showers at the same time and flush toilet without pressure change, amazing difference. Best of all the RO water taste great and we can now stop buying the culligan bottles... those were always a pain to carry in the house. The new water softener and Iron/Sulphur units work great, no more calcium buildup on baby bottles or in pots and water is good to drink (much better than before), although once you taste the RO you won't go back to just normal tap water!
Good luck everyone, and thanks again Errol. My wife is very happy we have awesome water pressure now... We should have hired out a long time ago!

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Company Response

Hi David. We are so happy your pleased with your new system and the subsequent pressure resolution! Quality, and attention to detail is our top priority. It was a pleasure working with you and your family!

SHERI LEMON from KINBURN
SHERI LEMON from KINBURN
1 review Ottawa, ON
10/10

Water Treatment

Hill's and Valley Water Systems is an A+ company with excellent customer service.

After building a new home we needed water treatment for iron and hard water. I called the big brand name we all know around here. After sitting through a painfully long and uninformative sales pitch, we were going to sign their contract for a water softener and iron and sulphur remover to the tune of $6000.00+. I'm sooooo glad we didn’t!!!

I wanted a second opinion. My builder recommended Hills & Valley Water Systems. So I booked an appointment and met with the owner Errol. It only took a few minutes after meeting him to realise he was a professional. He was highly informative, answered every question I had, explained how water softening works, demonstrated the inner workings of his equipment and shared the results of my free water tests. He concluded that we only needed a water softener and recommended and R/O system without pitchy, sales-tactic pressure. I really can’t say enough great things about this company. We saw immediate results after our equipment was installed and I just love my R/O system. Thank you so very much, Errol!!!

Soo....about that other company I called...

The rep did not show me the results of my water tests. I later discovered he inflated our water readings to make our situation seem worse. And get this..the rep for this company actually downgraded the capability of the equipment he represents, just to sell us extra equipment we did not need, which would have double my bill and we still would not have clean drinking water.

So if you’re thinking of getting a water treatment system in your home, take your time, do your research. Call them all if you have the time. After you meet Errol of Hills and Valley Water Systems, you’ll know the difference!

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Company Response

We are so pleased that your happy with your solution. It was a pleasure working with you. Sorry to hear your initial experience wasn't great. Our service commitment to honesty and quality is our top priority.

Kevin Hanlon from Ottawa
Kevin Hanlon from Ottawa
1 review Navan, ON
10/10

Complete Water Treatment/Backup

I took the time to research a product of quality for my new home. Hills and Valley took care to address all of my questions, and I couldn't be happier with their service. I purchased a system for removing sulpher and all minerals, a water softener, and a battery backup for my sump pit. everything was installed very professionally and the finished product is a very clean look. The product itself had great reviews online, and so far has proven itself. I am very happy with my decision to do business with Hills & Valley.

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Company Response

We strive to provide superior products at an affordable price. Quality of workmanship is just one of the criteria we value when providing our service to our clients.

Jeff from Ottawa
Jeff from Ottawa
1 review Ottawa, ON
10/10

Water Treatment

I had Hills and Valley come to my house to tell me the reason behind a smell of rotten eggs coming from my water, they did a water test and told me that I had high sulphur content in my water and that the water softener was not doing what i paid for it to do. They gave me a different options to solve the issue and solved my problem right away. There honesty and quality of workmanship when the job was done,makes me highly recommend this company to others.

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Company Response

We will use our knowledge and experience to recommend the most optimal solution for your household. Welcome to Hills & Valley Jeff!!

chris from Nepean
chris from Nepean
1 review Ottawa, ON

First Review

10/10

Reverse Osmosis

Hills and Valley Water helped me sort through all the different water treatment products and find just what I needed to solve my water problems at a price I could afford. They showed up on time and were very knowledgeable and friendly.

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Company Response

Glad we could help Chris! If you ever have any further questions or need advice, please don't hesitate to contact us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hills & Valley Water Systems

Enjoy the highest grade in technology, reliability & durability with Water Treatment equipment from Hills & Valley Water Systems. Not only does our equipment offer highest in efficiency standards and reliability, but we offer competitive pricing.

Our staff brings 21 years of experience in solution implementation & design; we are always up to date with current water treatment methodologies and practices in conformance with the highest standards. Hills & Valley Water Systems is a water treatment company experienced in residential, commercial and industrial water solutions. H & V Water Systems is experienced in treating both rural well and municipal water problems.

Hills & Valley Water Systems is a licensed well contractor with the Ministry of Environment and has M.O.E. licensed well technicians on staff. Our proficiency in pump sizing & installation benefits the end users water quality because H & V Water Systems understands the critical requirements of water treatment from the pump & pressure system.

H & V Water Systems is equipped to assist you with all of your water needs. There is no water quality issue we cannot solve.

CATEGORIES
Water Filtration & Purification
PRODUCTS
Hills & Valley Water Systems specializes in treating all manners of water quality issues. Hardness, Iron, Sulphur, Tannins (tea like colour to the water), Salty taste, Ultraviolet Sterilization for bacteria. H & V is also a Licensed Well Contractor with the Ministry of Environment, with Licensed Well Technicians providing well pump and pressure system installation.
SERVICES
Water Treatment Installation & Design, Water Analysis, Pump and Pressure System Installation, Troubleshooting and Repair. Rental Programs.
SPECIALITIES
Better Products, Better Quality, Better Service, Better Prices!
WEBSITE
http://hillsandvalleywater.ca
PAYMENT METHOD
Cash, Cheque, Credit Card, Financing
LICENSES
M.O.E. Well Contractor, M.O.E. Well Technician
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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