Had the pleasure to work with Carl and his crew twice. They came recommended to me by my brother-in-law who had used them and was pleased. I called Carl and he came out at the agreed time and date (something that is no longer common amongst service providers!). We reviewed the scope of work together and then he sent me a formal quotation with a detailed scope of work. Once all was agreed, we arranged a date and time to start the project and again the crew came as per what was scheduled. They completed the exterior waterproofing on the side of the home and ran into many challenges during the four days they needed to be on site. None of which changed the pricing which was originally agreed upon. It was a pleasure to work with a company that committed to a price and even though there were unforeseen challenges, they never came back to me to re-negotiate. We discovered a large amount of water at the base of the footing and it led to a conversation between Carl and I about the need for a sump pump. We decided against at the time but a few weeks later when we got some heavy rain, our neighbour notified us that our window wells filled with water. Since we had yet to install our new windows and cut down below grade I immediately called Carl to get the sump pump installed. He came out on the day of install to ensure his crew knew the exact scope of work and he even sent them to purchase drop clothes before starting to make sure our home was kept clean! The guys did a great job and got the sump pump installed in one day and we tested and all was working well. Our sump ran all day and night within the past 24 hours and I am so pleased with the work and that all the water that was building up in the window wells now has somewhere to go. The guys swept and washed our floors and stairs before leaving!!! Would recommend Canada Waterproofers to anyone and have already told family about them and one of my family members will be getting some exterior waterproofing done in the near future. They will also be back at my house once we rip the deck off the back of the house to complete the exterior waterproofing across the back of the home. Thanks Canada Waterproofers!! Well done.
- Company Response
Thank you for taking the time to write such a nice review.
You are truly a great guy and i have enjoyed working with you and look forward to working with you in the future.
You are completely right that we did come across some challenges with your project, especially with all that water in the ground, but i am very happy that we managed to complete your project and that you decided on a sump pump so that the system can work as it was designed.
please don't hesitate to contact us if you have any questions or concerns as we would be more than happy to help you out.
Canada Waterproofers Team