Canada Waterproofers

153 - 1750 The Queensway, Toronto ON M9C 5H5
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HomeStars  >  Fire & Water Damage Restoration in Woodbridge  >  Canada Waterproofers  >  Water Leak in Basement and Ceiling
Private User
Private User
Private User reviews Toronto, ON

Water Leak in Basement and Ceiling

I usually dont write reviews for any services or products, but the service I received from the Canada Waterproofers team was exceptional, and I truly believe they need to be recognized and appreciated for the way they are conducting their business.
My Personal Experience:
After I was told over the phone by another plumbing company that the basement ceiling leak was most likely a result of masonry issues, I called Canada Waterproofers to come and investigate. From the initial call with their receptionist, the service was very professional and friendly. Andrii, a waterproofing expert, got in touch with me and made an appointment for a free consultation. He showed up very promptly and was friendly, professional, and knowledgeable. After his investigation, he diagnosed the problem and concluded that it was a plumbing issue, not masonry. Andrii was nice enough to arrange a phone call from their own plumber (Val) for me.
Val showed up at our house for an initial investigation and was able to find the suspected leaking area behind the wall within an hour of investigation, without opening extra holes all over the ceilings and walls. Val does an incredible job. He is smart, meticulous, thorough, and very skilled. He worked tirelessly throughout the day on his second visit to prepare the area and replace the leaking portion of the drain pipes inside the wall and ceiling. Once he was finished, he went above and beyond to clean up the space. Val is very honest and pleasant, and I feel that I was provided with the best possible service.
As I was writing this review, Val sent me a text message to follow up on his work. This is another sign of great service. Thank You Val...!
I feel relieved that I know who to call from now on for a water leak or plumbing related issues. If you ever have water related and plumbing problems inside or outside of the house, dont waste your time looking elsewhere - just call Canada Waterproofers. You wont regret it. They are professional, knowledgeable, friendly, and fair. When I told my friends, family, and neighbours about my experience, they all asked for Canada Waterproofers contact information, which I gladly provided to them.
Big thanks to Andrii and Val for their expertise at diagnosing and resolving the situation. These individuals are valuable assets to the business and should be recognized for their knowledge and great work. Thank you, Canada Waterproofers, for the great service!

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Company Response

Thank you so much for such kind words, we are so blessed to have andrii and Val on our team. They will both be so happy to read this review and to know that you are happy with the service they provided.
If you ever need anything in the future please don’t hesitate to contact us.
Warms regards
Canada Waterproofers team!