- Approximate cost of services:
- $5,000.00
- Company Response
What a great time we had working on your project and customizing it to your specifications. Thanks so much for the review.
What a great time we had working on your project and customizing it to your specifications. Thanks so much for the review.
thank you Julie, it was allot of fun getting your patio ready for the hot tum to come in. Everything went well other than the huge rain right in the middle of the project. Hope to be back again in the future.
We had so much fun doing the front entrance way. Everything worked out the way we all wanted it. Thank you so much for your review.
driveway side of house and backyard
Alex was a great two week project. I love staying at one property for that period of time and just working each part of the surrounding home landscaping one at a time. The final product was fantastic and we enjoyed your hospitality. Thank you.
driveway landscaping & garden walls
Thanks for the kind words. Its great being able to design the project together and then have the opportunity to execute the design together and see it all come to pass. Was a blast!
We thank you for taking the time to review us. We always look forward to serving you in the years to come.
Driveway & Front Entrance Landscaping
It always helps when the client is as excited as we are when in the designing phase. It's always important to be able to conceptualize the project before it happens. Thank you for all the food and drinks. We had a great time.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
As a snow removal company our clients did have the opportunity to purchase a salting package which would entail us applying salt to the driveway, walkway and sidewalk. Because this client chose to not purchase a salting package the days when it only snowed a few cm and not 5 there began to be a layer of compaction over the winter season. However this year we have decided to include salting on every property. However last year that package was an extra cost on top of the contract fee which this client chose not to pay for. Our contract also clearly stated that we dispatch at 5cm snowfall in one storm. (This year it is a dispatch at 3cm). We do not dispatch for 5cm accumulated snow over a week period. In regards to the "timing" Again our contract stated we have 12 hours from the end of a storm to clear all properties. Which most snow removal companies have a 24 response time. There is no set time we come to clear a property. As a client you are part of a route, you get cleared in an order set out at the beginning of the season. Reading your contract before signing it and asking questions about the service, and understanding the service completely would prevent you from having problems with other contractors in the future.
And just as a note, this client's contract was a standard residential contract which was and still is $450+Hst. Not $800 as stated.
We strive to better our service every year with new equipment, better operations management, and the best customer we can provide.
We apologize that you had a bad experience however we wish to serve you again in the future.
Regards,
Acres Landscaping