Cobra Pools & Spas Inc

Swimming Pools, Spas & Hot Tubs
Perth ON K7H3A5
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Review for Cobra Pools & Spas Inc

Average customer rating:
0 10 (1 reviews)

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Dan Gervais  from Russell
Dan Gervais from Russell
1 review Russell, ON

First Review


Hot Tub Purchase

Buyer beware. This company delivered a used hot tub to me that they tried to pass off as new. Don't let this happen you. The owners would not even return calls. Not much I can do about it.

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Company Response

We would like to set the records straight about this customers hot tub. This NEW hot tub was delivered to customers home in May 2011, he requested we put it on a trailer in his driveway because he did not have his location ready. He later relocated this tub to his cottage in Aug 2011. At this time we received a call from the customer saying the gfci (on end of cord) was tripping. Our staff informed him this can be caused from moisture or a faulty extension cord. As shown in the photo he showed on your web site by the homeowner there definetly was moisture in the gfci connection. At this time we contacted our supplier & to our recollection he sent a new plug/cord for this tub. (this supplier is since out of business in Toronto so I am unable to reach him to confirm information) If service was required, since that time, we have never been contacted about anything & we would be unable to service it because it is no longer in Ontario, it is located in Quebec (we delivered in to Russell Ontario) and we are not legally permitted to work in Quebec.
It is unfortunate that he had a small problem with his tub but I can assure you this was a new tub. We are not sure why this has appeared now, as we have not had a phone call or talked to this customer since Aug 2011.

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