Great product! Love our patio! However, we have been trying to get warranty work done since May, 2013. No return of phone calls! Horrible customer service! Promise dates, nothing happens! Would recommend the product, but not the company!
UPDATE--October 13, 2015--We called Kristen on May 25. She said warranty work would be done in July or August. August 4--sent Kristen an inquiring email, two people from EP arrived; will have crew in Edmonton by end of month. Sept 9, we left message for one of the men who had been here in August. Sept. 10, sent email to Kristen. Sept. 11, Jason called--crew will be in Edmonton by the end of the week...........forget THIS company! It is now Oct. 13 and not a word from EP!
- Approximate cost of services:
- $3,000.00
- Company Response
Hello I first want to start with my apologies for the frustration you have felt while the company has been working on turning this area around. We are a Franchisor with Franchisees across the country. Each territory is independently owned and operated and it is sometimes difficult for us to micromanage every area. That being said we do take your concern very seriously and we want to make this right. We have removed the Franchisee in your area and are now running the area corporately. We would love the opportunity to rectify this situation. You can call or email me directly and I will be happy to put a plan in place to make things right. You can reach me at 1-519-216-0863 or at kristen@envirogroupe.com. Kristen Reed, VP Sales