Cantiro

Formerly Dolce Vita Homes
Builders
Edmonton AB T5S 1G2
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81%

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Reviews for Cantiro

Average customer rating:
8.3 10 (81 reviews)

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Private User
Private User
1 review Leduc, AB
9/10

Service

Great customer service on a list of small items that were corrected immediately and with a positive approach. Thank you

Approximate cost of services:
$1,000.00
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Company Response

Thank you for the review! Every little item is very important to us, so we’re happy to hear you enjoyed the experience. Congratulations on your new home!

Jenna H.
Jenna H.
2 reviews Edmonton, AB
10/10

New home construction

The attention to detail of Braeden was greatly appreciated. I felt that he cared about our home as if it were his own. Caroline and Braeden definitely made this experience great. Both were very attentive and kept us happy the entire process. I have only positive things to say about both of them. They were professional and went above and beyond at every opportunity.

Approximate cost of services:
$640,000.00
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Company Response

Hi Jenna,

We are glad to hear you enjoyed working with Caroline and Braeden, we agree they are wonderful! On behalf of the entire team, thank you for the privilege of working with you to build your new home. We hope you enjoy your new home, especially that big garage!!

sarah s.
sarah s.
1 review Edmonton, AB
10/10

New home build

Nice finishings and care in their work. All staff are friendly and helpful. Overall very good experience.

Approximate cost of services:
$365,000.00
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Company Response

Hi Sarah,

Thank you so much for the kind review. We hope you enjoy your new home for years to come!

Lori in Leduc
Lori in Leduc
1 review Leduc, AB
2/10

Poor quality and poor customer service

We built with Dolce Vita Homes three years ago and we are now dealing with a third leak (this time or roof) . We have been through 5 weeks of mold remediation due to the first two leaks. Our upstairs ceiling is all cracking and falling in every room on the top floor (act of nature according to Dolce Vita) windows fill with ice every winter (normal for Windows to do this in Alberta according to Dolce Vita). You have to constantly call and ask when repairs will be completed and then be accused of being aggressive by Dolce Vita. When repairs finally get done, they leave your house in complete filth for you to clean up. If you want to fight for what you paid for and if you want horrible customer service, then build with Dolce Vita Homes because that's what you will receive after they take your hard earned money

Approximate cost of services:
$500,000.00
1 of 1 people found this review helpful.
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Bjorn in Edmonton
Bjorn in Edmonton
1 review Edmonton, AB
1/10

9 months and no dirt moved

We were so excited to start a new build. Spent months or choose the finishes. Sold our home in record time. (Thank you Lisa Davies) and put down our deposit. And waited, and waited and waited. 9 months in and still no site action. As our 1year deposit protection was quickly expiring a lawyer suggested we contact to rewrite the contract. Dolce Vita would have none of this. We were able to cancel due to some errors on their part (using 2004 contract forms being one) they told us way along that we could not have a window that initially they said "most likely we could" why did it take 9months to tell us this? Any ways lessons learned. USE A REALTOR!!!!

The house was built and is now listed at Less than we were going to pay.

Approximate cost of services:
$405,000.00
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Kleger from Edmonton
Kleger from Edmonton
1 review Leduc, AB
10/10

New Home

From the moment we walked into the show home we knew we wanted to build with Dolce Vita. The sales associates were friendly and helpful and made you feel less like a customer and more like a friend. The best part of the whole process was how great they were at communicating. Heather and Quinn knew how excited we were and their emails to us always reflected their excitement for us as well! They sent us weekly updates with pictures through the whole process and and were always quick to respond when we had any questions. We had a few little issues that they were quick and happy to fix for us. Everyone we have dealt with along the way has been great! We have lived in this home for just about a year now and although we never plan to leave, if we did, we'd build with Dolce again!

Approximate cost of services:
$550,000.00
1 of 2 people found this review helpful.
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Todd from Leduc
Todd from Leduc
1 review Leduc, AB
3/10

Product and Service

Great up front customer service who sell you on the quality they provide.......until they have your money then the customer service turns to poor, then to non existent as time goes on. You have to fight for any repairs that are needed, and as soon as they can cut you loose they will, leaving you with a house that is crumbling. There is no quality control when it comes to the sub-trades and their work. If the sub-trade does a crappy job then expect a fight to get it repaired or replaced. Our floor tiles kept letting loose and after the tile store/installer stated it wasn't an installation issue Dolce refused to do anything about it further and left us on our own. Now we have tile floors that are less then 3 years old and have tiles popping up (multiple times over the 3 years). We have had other multiple issues that have been a fight spanning over a year each and resulted in repairs. Dolce Vita counts of stretching out any complaints hoping the consumer will just give up and go away. I would never recommend them nor use them again. There were a couple people who were good; Shawn - the 1st CSR and Daryl - the Site Superintendent. Unfortunately they work for Ed Dover who ruined what should have been a better experience of buying a home. Dolce Vita build houses (not great ones either), they do not build Homes!

Approximate cost of services:
$400,000.00
What could this company do to improve their services?
Do quality checks of the work completed by the sub-trades and hold them responsible instead of the customer for shoddy work.
Any advice to offer fellow homeowners facing a similar project?
Quality check everything and don't stop fighting.
2 of 2 people found this review helpful.
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maisyd from Nisku
maisyd from Nisku
1 review Nisku, AB
10/10

Buying 1st Home

It is my first home.
The sales manager was amazing , super nice and really helpful!
She helped me pick all the colors, the wood and the different kinds of lights,sink,handles,cabinets,etc. She was extremly helpful and wonderful. She followed up with me weekly and made me feel very comfortable. very happy with my choice.
home will be finished soon.

Approximate cost of services:
$350,000.00
1 of 1 people found this review helpful.
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Wes Hummer from Leduc
Wes Hummer from Leduc
1 review ,
0/10

Home Builder

Very poor customer service. Nearly a year and a half after moving in I have a very bad grading issue that is causing lots of water to pool on my foundation, nearly coming in my basement window.

Approximate cost of services:
$325,000.00
1 of 1 people found this review helpful.
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kelly from Edmonton
kelly from Edmonton
1 review Spruce Grove, AB
10/10

new build

we build our home with dolce vita and the experience was excellent . They walked us through the process and explained everything and every question we had . the quality of the materials and instillation was well done . We did have a few things that had a problem but were immediately corrected . the time frame for the build was accurate as well . the post move in they were and still are helping us with other things like the landscaping .

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cantiro

We create environments for amazing lives to happen.
From award-winning customer service to world-class home design, building a Cantiro home means you can expect more.
Our homes are designed around life. It’s a thoughtful, understanding, and empathetic process that puts the life of our customer at the core of every decision. It’s a harmony of form and function, beauty and style. Your must-haves are just the beginning and we design beyond the essentials to deliver a higher quality of lifestyle.
We are part of Cantiro – a real estate company building homes, communities, commercial and residential rental properties. We are driven by innovation, passion, entrepreneurship and a commitment to doing the right thing for our customers, staff, partners and stakeholders.
Thank you to everyone who has taken the time to write a review. Each and every one provides valuable feedback on what we’re doing well and where we can improve.
Please see all that we do at cantiro.ca

CATEGORIES
Builders
PRODUCTS
Townhomes, Duplexes, Laned Homes, Attached Garage Homes, Estate Homes, Luxury Apartment Condos, Community Development, Commercial / Retail Development, Residential Rentals
SERVICES
New Home Builder
WEBSITE
https://cantiro.ca/
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
100
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