GreenFox Windows & Doors

Windows & Doors Installation & Service
8716 51 Ave. NW Edmonton AB T6E 5E8
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96%

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Reviews by rating (past 12 months)

Reviews for GreenFox Windows & Doors

Average customer rating:
9.8 10 (208 reviews)

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Trina in Edmonton
Trina in Edmonton
1 review Edmonton, AB
0/10

Replace winows

We wanted to replace nine windows, including a bow window and a bay window. We called GreenFox to get an estimate. They sent a lady named Katherine. This lady was brand new and didn’t have any idea about how to measure the windows for an estimate. She also couldn’t answer any questions about the windows they sell. After about half an hour of talking with Katherine, she realized that she didn’t have any idea about anything that had to do with windows. So, she called her father - in - law, who also works for Green Fox to come and answer our questions. So Katherine sat in our kitchen for the next two hours trying to figure out how to do our estimate while Peter talked to us about the windows. Peter was the rudest window salesman we talked to. When he was explaining the insulation between the windows, we asked if we could see his sample so we could get a better idea of what he was talking about. He said NO! He was not going to haul his samples from his car to show us. Instead he told us he had been doing this for 30 or 40 years and we should just trust him. He also told us uncountable meandering stories about his window experiences - nothing that told us about the GreenFox windows that he could provide.
Peter should retire and Katherine should find a new job (if she hasn’t already)!
We have since heard that Peter is notorious for not providing service or answering questions or fixing problems once he has made the sale.
Stay away from this company!

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Company Response

Good Afternoon Trina,
I would very much like to follow up with you in regards to your experience. Just to let you know Catherine is no longer with us. I will be looking into this further and will hopefully speak with you shortly. Please feel free to contact our office at 780 437 1151 as well. Thanks, Sarah

Tdot in Old Toronto
Tdot in Old Toronto
1 review Toronto, ON
10/10

10 windows, front and patio door

Great quality, friendly helpful staff (Max in sales, Sarah in the office, Nick + colleague for installation).
There were small mishaps (scheduling, sizing) but they were met with helpful can-do attitudes.
The crew of two guys cleaned everything up well and were very knowledgeable.

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Company Response

Thank you for your support!

Private User
Private User
1 review Edmonton, AB
10/10

Window installation

Great installation on an excellent product. First time I've ever had an inspection on a renovation project. Kudos to Greenfox for their follow-up. They passed with flying colours.
Denis & Betty-Ann Beaudry

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your support. We appreciate your business.

LM in Edmonton
LM in Edmonton
1 review Edmonton, AB
8/10

working on solution

We are working on a solution and we are happy now. We think we will get our windows soon.

We did buy from them before and our windows were high quality

Review has 1 previous version
Approximate cost of services:
$3,100.00
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Company Response

Thank you for your patience.

Hayley in Edmonton
Hayley in Edmonton
1 review Edmonton, AB
0/10

Terrible Experience

I posted this review OVER 2 MONTHS AGO and am STILL waitiing for the replacement of the 7 windows. No word from the company at all unless I call and then continue to get the run around about the "supplier" issues and back ordering!! How can this at all be good business practice? Why do I not receive the same professional courtesy as the other customers? Poor business practice!

I am writing this review based on my overall window installation experience that occurred on May 16 and 17, 2018 with GreenFox.

I first met with salesman Peter ****** on March 12, 2018 and we signed a contract for the 14 windows and 1 door installation.  I was told over and over how the company had the best rating on the HomeStar site for several years running.

The 2 man crew showed up at my house May 16 and 17 and proceeded to start to remove old windows without unloading the new ones and checking that they were correct and working. I was there to look at each new window once they unloaded them from the truck and through this process discovered that 4 of the windows were defects - not working properly, one was broken and 2 had been ordered incorrectly which GreenFox admitted to. The company policy is to NOT install broken, non working windows, yet these 7 defects were installed over the next 2 days. Each time I identified the concern but they said we have already taken out the old ones and have to install - which is absolutely contrary to their “policies.” My concerns were ignored and they continued to remove old windows prior to checking the new ones. I called the office the first day when this started to occur and was assured by Sarah that this is NOT standard practice, yet here I was in the middle of having defective windows installed when I am paying for brand new functional windows.

Sarah then relayed my concerns to Jerry ******** the project manager.  He then called me and we had a discussion about the work.  He advised me that GreenFox doesn’t amend their policies based on what customers give for feedback.  He said that they have their standards and customers do not tell them what to do or adjust their business practice/policies based on what customers say.  This was completely inappropriate and disrespectful. He continued to say to me “are you done yet, are you done yet” over and over as I was telling him the concerns with the defective windows being installed. I also left a message with my salesman Peter, whom I never heard a word from, even though he assured me when we signed the contract that he would be periodically checking in during the installation to observe the work and that if I had any concerns whatsoever to get in touch with him. Peter never came on site during the installation and he did NOT return my call.

Jerry then returned to my home on May 18th to do the final inspection and I identified the concerns with the 7 windows.  He felt it was no “big deal” and that it could be corrected and that there was a lifetime warranty. This is not satisfactory.  I am paying for BRAND NEW FUNCTIONAL windows - not defects that need to be fixed. He insisted that I pay in FULL or it would delay fixing the 7 windows. I felt threatened and bullied in my own home.

I was then contacted by Sarah from Greenfox on Monday regarding all the defects with my windows.  She told me that Jerry was no longer employed with GreenFox.  She was reviewing his final inspection report with me and I asked that a new project manager come out to assess and see all the concerns.  Mike from GreenFox met with me on May 29th.  Mike was professional and knowledgeable and acknowledged the defects/errors and validated my concerns.  I have been contacted since and have been told that “replacement” glass for the windows, etc has been ordered.

So to recap:  7 out of the 14 windows are defects and/or errors in ordering – which is 50% of my overall order: 4 are factory defects; 1 was installed broken and 2 were ordered incorrectly.

I proceeded to follow up formally with GreenFox and sent an email to those involved, including Ron ***********, who is the Manager of Public Relations for GreenFox. My questions to him were: Why are the window orders not checked when you receive them for accuracy and function?  Why are they loaded onto trucks for the installers without first checking that they are completely functional and correct?  Old windows are removed before first checking to see that the new ones are correct and functional. I also indicated that I paid full price for 14 windows and 1 door – of which 7 windows are defects / errors that require “fixing.”  This is 50% of my order.  I requested a partial refund for my overall order as those 7 windows are no longer classified as BRAND NEW FUNCTIONAL windows but are going to “fixed”.  Exchanging glass in them does not now qualify as a brand new sealed functional window unit from the factory – but a factory defect/error that is being corrected.

I have not heard a word from Ron. I am still in the middle of waiting for the windows to be fixed! I went to GreenFox directly first with these concerns to see how the company would handle it. I chose GreenFox because of the ratings I had seen on the Home Stars site but as you can see, I have not experienced that kind of service.  Ironically on the BBB site I saw a review quite similar to my experience.  I understand that they addressed the project manager concern but that in NO way accounts for the 7 defective/incorrect windows! If GreenFox stands behind their rating on this site - they should acknowledge and validate my concerns and show “good faith” in business practice by supporting my request for a partial refund. To date not a word from the manager Ron regarding my concerns or request.

Hayley

2 of 2 people found this review helpful.
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Company Response

Thank you for your feedback. We're sorry you feel this way. We pride ourselves on great customer service. We've checked our system and your parts are on back order, once they arrive we will dispatch one of our technicians to fix the issues. Sorry for the inconvenience and our office will be in touch with you shortly.

Ruby in Edmonton
Ruby in Edmonton
1 review Edmonton, AB
10/10

Window Install

Beautiful windows, makes the house look modern. Very proficient installation, great guys, work very hard. Clean up was fantastic, pleased with the lifetime warranty. Inspection right after, said that if anything is wrong, I can call at any time and they will come out and help out. Lots of choice for designs, would recommend to friend and family.

Approximate cost of services:
$5,800.00
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Company Response

Thank you very much for your support!

Wayne in Edmonton
Wayne in Edmonton
1 review Edmonton, AB
10/10

Window replacement

Great service, friendly installers. Would recommend this company to anyone. They we on time and very respectful of our property and belongings. Project was done on time and on budget.

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your support! we appreciate your business.

Ernie  in Edmonton
Ernie in Edmonton
1 review Edmonton, AB
10/10

10 windows replaced

We are very pleased with the job they did . We have noticed a different all ready . We have also had a very nice gentleman come to inspect the job.

Approximate cost of services:
$7,900.00
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Company Response

Thank you Ernie! It was our pleasure to do business with you.

Julie from Edmonton
Julie from Edmonton
1 review Edmonton, AB
10/10

Seven Window Replacements

Our experience with GreenFox Windows was terrific from start to finish. Eugene was our salesman and was easy to work with. We liked the product from GreenFox better than the other companies we had come for an estimate. GreenFox matched a competitor's price for us and worked hard to earn our business without being pushy.

The installers were great (sorry; I don't remember their names). They were punctual with their arrival, worked efficiently, were conscientious to have drop cloths on the floor, and did a great job of cleaning up after themselves. They replaced seven windows in one day, including an 11-foot picture window.

Jerry came a week later for an inspection to make sure we were satisfied with the work and the product, which we were. He saw a minor caulking issue that they will correct (we didn't notice it). The windows look fantastic, inside and out! We will definitely recommend GreenFox to friends, and they are going to be our first call when we're ready to replace the basement windows. Thanks, everybody!

Approximate cost of services:
$10,000.00
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Company Response

Thank you very much for your business! We really appreciate it.

Private User
Private User
1 review Edmonton, AB
9/10

Basement windows

The original wood frame windows were starting to deteriorate after 60 years and so it was time to renovate them. Greenfox provided a quote on the work to be done and after comparing quotes of other window companies and obtaining a reference from a recent Greenfox window customer we proceeded with the work. The installation of the windows went very well and we are very happy with the windows. We have noticed that the basement is warmer.
Thank you!

Approximate cost of services:
$5,200.00
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Company Response

Thank you very much for being our customer!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GreenFox Windows & Doors

GreenFox Windows and Doors is a Canadian owned and operated company. Green Fox Windows uses only the highest-quality products on the market in Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, it's our passion for perfection and commitment to zero defects that enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals is proud to help you even after the job is complete.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Sales, Installation and Repairs
BRANDS
VinylBuilt, Cobra, Novatech
STYLES
Awning, Casement, Slider, Double Slider, Hung, End Vent, Picture, Fixed, Hopper Windows and Combinations.
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
http://www.greenfoxwindows.ca
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.