Green Fox Windows & Doors

Windows & Doors Installation & Service
8716 51 Ave. NW Edmonton AB T6E 5E8
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92%

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Reviews for Green Fox Windows & Doors

Average customer rating:
9.7 10 (227 reviews)

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Doug in Edmonton
Doug in Edmonton
1 review Edmonton, AB
10/10

Windows replaced

We give them five stars because they are very professional and reliable. Easy to work with and even with som confusion with casing (wood trim) it was resolved very well and to our satisfaction.

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Company Response

Thank you for your support.

bsaint in Edmonton
bsaint in Edmonton
1 review Edmonton, AB
8/10

Replacement windows

We were looking to upgrade our living room windows to triple pane. The windows are south facing windows. We couldn't be happier with the results. The quote process was easy and straightforward. The crew doing the install we're very profession and left the property in good order. Would/will recommend this company.

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Company Response

Thank you for your support. Merry Christmas and Happy New Year!

Melanie Dacula
Melanie Dacula
2 reviews Calgary, AB
10/10

Windows replacement

I hired GreenFox Windows to replace my all 15 windows in the house a few month ago. It took exactly 8 weeks from ordering to the installation as I was promised. I totally satisfied with the product and service. I recommend GreenFox Windows to everybody!

1 of 1 people found this review helpful.
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Company Response

Thank you for your support.

DKOlaes in Edmonton
DKOlaes in Edmonton
1 review Edmonton, AB
3/10

Window Replacement

Overall, I wouldn't recommend GreenFox for a few reasons, their customer service is lacking (we had to be in regular and frequent contact to get information and make sure things were moving forward), there were things left undone and a bit subpar (things left behind/scratches/silicone on the window/trim pieces not fitted properly), 10 months from quote to final paperwork, and mis-information about financing. Based on the reviews we found on this site we went with GreenFox, whom we heard of after attending a home expo in town, and after getting a couple quotes. After all is said and done, and 10 months (February-December) from first meeting to final paperwork, we aren't totally impressed with their customer service, the product itself is OK. The sales agent we had may have been new and didn't know the product very well. We wanted a garden/greenhouse window, but she wasn't familiar with the terminology so it took some time to figure out. There were also some delays in getting the quote/paperwork as she wasn't responsive to our requests for information. When we would call the office we wouldn't hear back from anyone and when we asked about the delays the "blame" was usually put on the receptionist for not passing on the message, instead of just being accountable as a team. After getting the quote we were told that we would qualify for an additional 10% off if we booked installation in the next 6-ish weeks. We went for that deal and after some time trying to nail down a time for install, granted my shift work schedule was an issue, we finally started installation in April. The install contractors are good, they come between the scheduled times (more often at the end of the window) and work throughout the day. The windows are a decent quality, and we have noticed a difference in heating/cooling costs, but they aren't high quality and the vinyl click-in trim has micro scratches in it which they said was from the factory and shipping. The contractors are good at tidying up, but some things get left behind. We had a side light installed at the front door, which is very nice, and while they put up drywall to fill in they don't tape or mud the patch. It took 2 days, which is to be expected, to install the windows and doors, but the outside trim around the front door was the wrong colour so there needed to be a second install date which included the garden window. Speaking of the garden window...when the first install was booked we weren't told that the garden window wasn't going to be included as it hadn't arrived from the factory. Had we known that we would have waited to have everything installed in one shot. In the end it was another month between the first round of installation and the second. To note, the garden window has clips to put up shelves but you have to pay extra for the shelves - also something we weren't told. There was a final inspection once everything was completed but a couple of the issues remaining weren't able to be fixed - e.g. the corner trim piece sits away from the wall due to the paint build up from the previous windows. something that the installers could have filed down when the corner piece was installed if they had noticed it didn't sit properly. On to financing - we were told that the windows could be financed through their provider and we took advantage of that as we were told that the loan could be transferred to the next home owner. There were many calls back and forth between GreenFox, us and the finance company Snap as there were many mistakes made as the original amount quoted wasn't what was being financed (they tried to finance a higher amount). Fast forward...when all was said and done, we now have a lien on our house (which GreenFox didn't tell us about, but Snap said was what usually happens) which affects our equity and now means that we can't transfer the loan to the next home owners should we decide to sell. I think we will be going with someone else to do the basement windows when we are ready.

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Company Response

We are very sorry to hear about your experience, as that is definitely not the level of service we strive for. Unfortunately delivery of your garden window was later then quoted our supplier took longer due to high demand for windows in Ontario this summer and we were not aware of it until your job was scheduled. The SNAP loan you are taking for the windows is not transferable to other person and we should have explained it to you better and it was not due until everything was complete. Once again we apologize for inconvenience, we try to make the process as easy as possible for home owner but sometimes things do not go the way they planned. Thank you for your business and give us a call if you have any questions, we are here to help. Merry Christmas and Happy New Year!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Bedroom Windows Done

We had two bedroom windows replaced in our 1970's condo unit. The install went great and the windows look fabulous! I would definitely recommend GreenFox for your window replacement! The reception/admin could use some personality though as she is very short and abrupt.

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Company Response

Thank you for your feed back. We will work on improving our customer experience.

CRiffin in Edmonton
CRiffin in Edmonton
1 review Edmonton, AB
10/10

AWESOME front bay window

I had previous quotes from other companies, and GreenFox's price was just over half of all the other quotes. My contractor told me to call them - he had worked on houses that had used them and the windows were always perfectly installed. The workers were friendly and careful with the installation. The window is beautiful, easy to use and convenient! Also, although it's a 2-pane, it is so much warmer than what we had. And, they called us to come and check it out a few weeks later to make sure all was fine. I have already referred them to 2 other people!

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Company Response

Thank you for your support.

A&A in Edmonton
A&A in Edmonton
1 review Edmonton, AB
10/10

Picture Windows - Picture Perfect

We had the pleasure of dealing with Max from Greenfox for the replacement of our large picture windows. From start to finish we were pleased with the commitment to outstanding products and service. This company goes above and beyond to ensure customer satisfaction.
This project involved wall removal for window enlargement, moving electrical wires, placement of triple pane LoE+Argon windows with casing, outside finishing as well as custom interior finishing.

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Company Response

Thank you for your support!

revtrev in Edmonton
revtrev in Edmonton
1 review Edmonton, AB
10/10

Windows installed professionally

The installers were hard working, professional, friendly and kept the workplace amazingly clean. The office staff was on the ball and worked to meet our needs. I'd recommend anyone to GreenFox.

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Company Response

Thank you for your support.

Ron & Emmy in Spruce Grove
Ron & Emmy in Spruce Grove
1 review Spruce Grove, AB
10/10

Basement Window Replacement

Great service. Installers were polite, respectful of our property, and kept everything clean. Widows look great. Sales experience and after sales follow up were excellent. We would highly recommend this company.

1 of 1 people found this review helpful.
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Company Response

Thank you for your support.

david in Halifax
david in Halifax
1 review Edmonton, AB
8/10

Replacing incorrect hardware post installation

I had some issues with getting information and calls returned from the company for some replacement parts. I finally heard back from them and they were aware of the issues and assured me that they had made some changes internally to help improve things. Many companies say this but don’t deliver. In this case I have to say I have noticed a difference to the customer service and they were able to get my replacement parts and send someon out at my convenience. The products themselves and initial installation were great. Seeing as how they have resolved issues that were occurring with customer communication I would recommend them to others.

Review has 1 previous version
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Company Response

Thanks for the review. We apologize for taking a bit longer and you not having great experience. We will work to improve our service. Sometimes it takes longer for parts to arrive. Your new parts have arrived two weeks ago. We are happy to see that we were able to accommodate your request to service your window on Saturday and it's scheduled for December 22, 9-11 am as per your convenience. Thank you for your business and please give us a call if you have any questions.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Green Fox Windows & Doors

GreenFox Windows and Doors is a Canadian owned and operated company. Green Fox Windows uses only the highest-quality products on the market in Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, it's our passion for perfection and commitment to zero defects that enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals is proud to help you even after the job is complete.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Sales, Installation and Repairs
BRANDS
VinylBuilt, Cobra, Novatech
STYLES
Awning, Casement, Slider, Double Slider, Hung, End Vent, Picture, Fixed, Hopper Windows and Combinations.
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
http://www.greenfoxwindows.ca
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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