My Smart Movers Ottawa

Moving & Storage
Ottawa ON K2G1E8
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Pfifer
Pfifer
3 reviews Ottawa, ON
2/10

Not that great

I do not recommend this company. The guys were very nice, however, they broke a ceiling light and a piece off one of my living room side tables and lost the power bar for my elliptical machine. They also couldn't/wouldn't bring my office desk into what was to be my office in one of the spare bedrooms upstairs (the entryway was wider in the new home than the old one, to go to the basement, long corridor same width as bedroom doorway) so it is now sitting in my basement. When I called, they said they are waiting for the insurance to get back to them and they would get back to me, they never did. I've left several messages since then to no avail. Even though I sent them a a detail inventory of things to be moved with size, as per their request, they still brought small trucks. So they they had to do two trips, extra $$$ at my expense. They hadn't unloaded yet when they said I had to pay or they wouldn't unload, it is in the fine print of the contract. I have moved lots of time and only had to pay once everything is unloaded. So now they got paid but it wasn't the agreed amount ($500 over) and left with broken, lost and furniture that is not where it should be. I will have to hire movers to move my desk. I had labelled my boxes with which room they go into and content. Boxes with books, the heaviest were all put in the basement and kitchen which on the main floor, regardless of which room they were labelled to. I've moved several times in the past, I've never had problems. Will never use this company again nor would I recommend it to anyone.

Approximate cost of services:
$1,500.00
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