Dysco Movers

Formerly Dysco Services
Moving & Storage
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67%

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Reviews for Dysco Movers

Average customer rating:
8.7 10 (10 reviews)

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Ian Weniger
Ian Weniger
1 review Vancouver, BC
4/10

Dysco: please fix your files, phones + voicemail

Dysco had the truck I needed at a very good price and a very convenient location. When I came for pickup, the agent who'd booked my truck had just ended his employment with Dysco. My truck required special advance insurance which apparently was not set up. The agents asked me to come back in an hour when their insurance agent would come and see if I could actually get the truck. When I returned, one of the agents said that my special insurance had in fact been set up weeks ago. So I got my truck rental and went on my way.

The truck was completely satisfactory. My only complaint was the lack of information about the fuel tank capacity, as I needed to return to the gas station a second time to fuel up back to the original level.

I returned at 8am the next day with the truck. The office was still closed and the lot was locked. The staff had advised that I could
park on the street across from the lot and drop my keys in the
lockbox near the gate. Unfortunately, no spaces large enough were available to park a 20' flatdeck. I checked the DYSCO website and
found two Vancouver locations listed, half a block apart. I also found two sets of phone numbers. I called and heard garbled outgoing
messages on one set and a person's name on the other. I left
messages on them all. I also left a message on the DYSCO contact
webpage.

These two locations also had two different opening times, 8am and
830am. I waited til 835am and no one came, so I parked at a nearby
public lot. The PayByPhone option was available so I could park until an agent called me to ask where I'd put the truck. I walked past the lot again at 840 and the gate was still locked. I left another voicemail to tell DYSCO where I'd parked and asked them to call me right away so I could stop paying the lot.

I waited for a call until about 11 o'clock. Then I called DYSCO and
spoke to the same agent who'd rented me the truck. I asked if my
truck had been returned to the lot. When the agent reported 'no', I asked if anyone had checked the office voicemail. Again the agent replied 'no' and explained that the voicemail didn't really work and
there were a lot of customers this morning. I gave the address of
the lot, and the agent said to wait while someone went to retrieve the truck. I asked if I should stay on the line and the agent told me to expect a call shortly.

I waited almost a full hour before I called back. I called all three
numbers in my possession for DYSCO and I reached my agent the
fourth time. I asked if someone had found the truck and the agent said yes and that the office was very busy. I didn't ask for an apology as I was more concerned that I had paid for nearly four hours of parking and I wanted that to stop. I thanked the agent for confirming that DYSCO had recovered their truck and ended the call.

About half an hour later, the same agent called me back. I had left a message earlier, the agent reported. I was asked if I still wanted to rent a truck or ask a question. I gave the agent my name and reminded her that I had just returned a truck. I heard an apology and that the office was busy. The agent told me that my rental file was closed was asked if I wanted my receipt sent to my e-mail address. I confirmed my e-dress and ended the call.

I would have sent this message to a manager or owner but I have no adequate contact information for such a person. I'll be happy to take this post down if a DYSCO manager or owner will speak to me honestly and vulnerably about my experience. I want to discuss any compensation or remedy one-on-one right now.

The only public request I want to make here is that DYSCO clarify opening hours and contact information on the corporate website and fix the Vancouver offices' voicemails.

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James from New Westminster
James from New Westminster
1 review New Westminster, BC
10/10

Move

We hired Dysco Movers to move our 2br plus den condo, the guys Shawn, Glen and Johnny showed up 10 minutes early not late like we expected and they were polite, efficient and we had no damages. The estimate of time Bill gave over the phone 6hrs including the travel time for our move was right on. We will definitely refer them to our friends. A big Thank you to Dysco.

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Company Response

Thank You for the review James and we appreciated your business.

Yuri Palacios from Vancouver
Yuri Palacios from Vancouver
1 review Burnaby, BC
9/10

Professional Moving Services

Moving can be stressful at the best of times, for a husband, father and business owner it was downright overwhelming! My family recently moved into a new house in the suburbs away from the hustle and bustle of Vancouver.

I spoke with a trusted friend who had recently moved and recommended that I try Dysco Movers. The guys from Dysco did not disappoint. The three movers, who were assigned to me showed up early, were very courteous and friendly.

The move could not have gone smoother, they took care with all of our delicate items and padded and wrapped the glass and furniture to ensure that there were no damages, which there weren’t! Everything arrived safely at our new house and they even helped to set up the bed and put the furniture exactly where I asked them to.

What a great group of guys, I would highly recommend them for your next move!

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Biniam Tariku from Vancouver
Biniam Tariku from Vancouver
1 review Vancouver, BC
10/10

Moving

I was very satisfied with the moving service you have provided for me in such short notice. And the price was reasonable. And the driver was very professional and on time. The service was as advertised. Top notch. Thank you!!

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Company Response

At Dysco we appreciate your repeat business and are looking forward to serve you again.

K. Shepherd from Burnaby
K. Shepherd from Burnaby
1 review Vancouver, BC
8/10

Moving

Dysco Movers
604-694-7773
295 Terminal Ave
BC
V5A2L7
CANADA

Great team of professional movers who showed up on time and completed the job by my noon deadline. This is my second time using Dysco movers and I would use them again. Thanks guys for a great job.

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Company Response

At Dysco we appreciate your business and are looking forward to serve you again.

mike carotenuto from Vancouver
mike carotenuto from Vancouver
1 review Vancouver, BC
10/10

bedroom suite move

Matthew Vahedi from Dysco Services is an awesome guy i used him today to move i got in very quickly they found me a truck asap they tended to my every need very respect businesses man i came a bit late today had some healthy issues and they where so kind and treated me very good they are hard working self employed company very recommended tell them big mike sent u they will take care of you

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Company Response

Dear Mike,
I thank you for your trust in Dysco Services to provide you with a friendly and professional service. We are looking forward to serve you in the future. Matthew Vahedi

paul from Surrey
paul from Surrey
1 review Surrey, BC
10/10

truck rental

i have rented a truck from dysco services in burnaby,bc and the customer service was excellent. the rates saved my money on my rental and prompt paperwork got my moving done sooner. i found the truck to be clean and drives very well. i have rented from other truck rental companies before and dysco is the best for my moving purposes. i highly recommend dysco services to anyone who is looking to rent a truck.

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Company Response

Dear Paul,
Dysco value you and your business and looking forward to serve you in the future.
Thank you for your positive feedback
Matthew Vahedi

SERAFINNA in Vancouver
SERAFINNA in Vancouver
14 reviews VANCOUVER, BC
8/10

Paper removal and shredding

We are a small professional firm with tons of confidential data. We have huge bags of paper to be recycled on a bi-weekly basis. Dysco provides good customer service, professional and arrive on time! They also provide proof of destruction as well.

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Company Response

Dear Serafinna,
Dysco would like to thank you for taking time and writing your opinion about your services. I hope that we would see you again.
Matthew Vahedi

Tomas in Burnaby
Tomas in Burnaby
1 review Burnaby, BC
10/10

boxes

I bought boxes from Dysco and paid 25% less than what we normally pay out every month. From now Dysco will be our box supplier. They also have other services and were helpfull when dearling we us.

1 of 1 people found this review helpful.
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Company Response

Dear Tomas,
I am very happy that you got the moving boxes you needed and still saved 25%. Your feedback means a lot to our ongoing effert to improve our services. Have a nice day, Matthew Vahedi

Annie in Burnaby
Annie in Burnaby
1 review Burnaby, BC

First Review

8/10

Moving

Dysco moving company arrived promptly and I was very happy with their service and them being organized. However, they were too talkative and moved a little slow for my liking. All my belongings were in packed boxes and all they had to do was carry them on to the truck. It took them 2.5 hours to complete the entire move when it could have been done in a shorter time period. I would hesitate to hire them again.

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Company Response

Hi Annie,
Late response is better than no response! I read your upfront opinion about our moving crew and the service we provided. We are continuously trying to eliminate or minimize concerns that you mentioned in your review. I would like to mail you a gift card, with full understanding that you may never use our services in the future.
Let me know and have a nice day

Matthew Vahedi
Owner

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dysco Movers

Dysco Movers is a local company that provides great service at a great price in Vancouver and surrounding areas. We offer up to $100 worth of free moving Totes for all our Local moves. We are residential and commercial movers in Surrey, South Surrey, Mission, White Rock, Langley, Delta, Ladner, ...
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