Dysco had the truck I needed at a very good price and a very convenient location. When I came for pickup, the agent who'd booked my truck had just ended his employment with Dysco. My truck required special advance insurance which apparently was not set up. The agents asked me to come back in an hour when their insurance agent would come and see if I could actually get the truck. When I returned, one of the agents said that my special insurance had in fact been set up weeks ago. So I got my truck rental and went on my way.
The truck was completely satisfactory. My only complaint was the lack of information about the fuel tank capacity, as I needed to return to the gas station a second time to fuel up back to the original level.
I returned at 8am the next day with the truck. The office was still closed and the lot was locked. The staff had advised that I could
park on the street across from the lot and drop my keys in the
lockbox near the gate. Unfortunately, no spaces large enough were available to park a 20' flatdeck. I checked the DYSCO website and
found two Vancouver locations listed, half a block apart. I also found two sets of phone numbers. I called and heard garbled outgoing
messages on one set and a person's name on the other. I left
messages on them all. I also left a message on the DYSCO contact
These two locations also had two different opening times, 8am and
830am. I waited til 835am and no one came, so I parked at a nearby
public lot. The PayByPhone option was available so I could park until an agent called me to ask where I'd put the truck. I walked past the lot again at 840 and the gate was still locked. I left another voicemail to tell DYSCO where I'd parked and asked them to call me right away so I could stop paying the lot.
I waited for a call until about 11 o'clock. Then I called DYSCO and
spoke to the same agent who'd rented me the truck. I asked if my
truck had been returned to the lot. When the agent reported 'no', I asked if anyone had checked the office voicemail. Again the agent replied 'no' and explained that the voicemail didn't really work and
there were a lot of customers this morning. I gave the address of
the lot, and the agent said to wait while someone went to retrieve the truck. I asked if I should stay on the line and the agent told me to expect a call shortly.
I waited almost a full hour before I called back. I called all three
numbers in my possession for DYSCO and I reached my agent the
fourth time. I asked if someone had found the truck and the agent said yes and that the office was very busy. I didn't ask for an apology as I was more concerned that I had paid for nearly four hours of parking and I wanted that to stop. I thanked the agent for confirming that DYSCO had recovered their truck and ended the call.
About half an hour later, the same agent called me back. I had left a message earlier, the agent reported. I was asked if I still wanted to rent a truck or ask a question. I gave the agent my name and reminded her that I had just returned a truck. I heard an apology and that the office was busy. The agent told me that my rental file was closed was asked if I wanted my receipt sent to my e-mail address. I confirmed my e-dress and ended the call.
I would have sent this message to a manager or owner but I have no adequate contact information for such a person. I'll be happy to take this post down if a DYSCO manager or owner will speak to me honestly and vulnerably about my experience. I want to discuss any compensation or remedy one-on-one right now.
The only public request I want to make here is that DYSCO clarify opening hours and contact information on the corporate website and fix the Vancouver offices' voicemails.