PODS

Moving & Storage
Ottawa ON K1B3V9
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40%

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Reviews by rating (past 12 months)

Reviews for PODS

Average customer rating:
5 10 (4 reviews)

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Sandy in Toronto
Sandy in Toronto
1 review Ottawa, ON
0/10

Unexpected pickup

Movers showed up 2h early, even after confirmation the day before. 2nd pick up was done without our knowledge. Still had things inside. In fact it still had a lock on the door. Someone was home and there was no email or knock at door. Driver just drove off after moving the pod over a foot. Massive damage and not reported by the driver.

Surprise to hear a day later, we get charged by them for being unable to pick up. We rented pod for 1 month and they came a week early!

Follow up with client services has been a nightmare. The evidence is clear and no admission of fault yet.

Would not recommend but I will tell this story to everyone I know. DONT USE PODS . They are a delivery service that can’t do the one thing they are supposed to do.

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Vivienne in Ottawa
Vivienne in Ottawa
1 review Ottawa, ON
0/10

Mice Infestation and black grease on everything stored

Building a home, we stored our furniture and some clothing items with PODS for over 2 years. When we retrieved our container, we were dismayed to find that they had had a mice infestation in the Ottawa depot and any upholstery or clothing was eaten or stained. Our furniture was covered with a thick black greasy film (probably from the vehicles that move the containers around in the depot). We got no apology or recompense. We paid them over $7000 to ruin our furniture and sentimental items, like wedding dress, prom dresses and other important pieces of our history.....I would never, never recommend PODS to anyone especially since they haven't tried to make this right.

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Tanglebones in Ottawa
Tanglebones in Ottawa
2 reviews Ottawa, ON
10/10

Moving House

We were downsizing and needed to move our stuff from a four-bedroom home to a townhouse. We debated the pros and cons of each method and ended up choosing PODS since it allowed us to take our time and pack things to our own schedule. Having just completed the move, we have no regrets whatsoever.

They were flexible when we needed to order a second container and skillful in both delivery and pickup, taking care to position it to our wishes and avoiding both nearby cars and gardens. All prices were clearly laid out up front and there were no hidden costs. The only very slight negative was that the first POD was not quite as wide as advertised, as it had 4x4 wooden support posts inside that resulted in a last-minute change of load plan. However, this wasn't a big deal and we adapted.

We'd both be happy to use them again, though hopefully that won't be needed for a few years yet. Thanks for the great service, guys.

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BackToShovelling from Nepean

First Review

10/10

Large Storage Box Rental

We were extremely pleased with this company's service, product, and personnel. We rented a large portable storage unit to store our basement contents while we had our basement finished and were very happy with choosing PODS.

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