We found this company on Homestars and their reviews seemed very good. They were effecient at communication and seemed like a good fit.
I have to say that I think we would have a hard time using this company to clean our house again in the future. The crew was 30 minutes late, showed up did the walk through and then went on lunch break. This began the cleaning with a bad first impression.
There was multiple issues with the service throughout the process. Although the team was friendly, they required multiple checks to ensure the work was completed to our satisfaction. On the walk through it was clear that there were areas in the basement, and front entranceway that had never been cleaned most notably under two easy to move rugs. The employee did walk through and have the crew redo some of these but they left before cleaning under the front hall mats as that was not included in the walk through.
They provided us with a checklist of all the items they clean. It was evident that they do not consult this check list prior to the walk through.
We reached out to the company to provide them with an opportunity to correct the situation and make amends and now almost a week later, there had still been no response. Unfortunately, we will not be using this company again in the future and cannot recommend them to others.
- Company Response
Andrew thank you for your review. I apologize for the experience you have had. My name is Michael Lindenbach I am the owner. Please feel free to contact me directly on my cell phone 587-436-6009. I would be happy to address your concerns. Thank you for your business