I am giving them a perfect score because They took care of my broken washer quickly and efficiently and did not try to sell me services I did not need.
Thank you very much, Steven, I am really happy you liked our service I really appreciate your kind words
I didn't want ot repair but after calling around I realized it will be worth iit. I dont usually write review but i was so happy with Scott and his service I am happy to do this one for the company.
on one cycle not working properly and was just a hassle so we finally decided to call a guy. first aid was recommended to us by our friend so we already knew we can count on these guys. happy to give them a good review as they got the job done as requested
Brent came fixed my oven. The lower heater was not coming on. He changed it and the oven started working again. The service was great and he even called me before he came so I did not have to take a day off
This is my first time using firstaid appliance repair. I called them about my dishwasher not draining and their technician came out the same day to the rescue. The technician was was very polite and knowledgeable. He showed me a small pit that was stuck down in the drain pump. He also explained to me how to avoid it in the future.
I booked to have them complete replacing the ceramic top to my damaged stove top at the beginning of May 2016. for the past 3 weeks i have been waiting. I called the every other day for the past 2 weeks to have a status. After a call today I finally got an email that they can not preform the work because there service person is not available. They are offering a refund. However they said they can not preform the work. After waiting three weeks to use my damaged stove top and not getting any answer I am very dissatisfied. No work on my stove means another period of waiting with another company. NOT HAPPY
DO NOT HIRE FIRSTAID APPLIANCE REPAIR!!! This is the only time I've ever taken the time to write a review about a company and I wish I would've read the reviews before hiring these guys. This should have been a simple fix or part replacement. The ice maker on my 4 year old fridge stopped making ice (the water line still dispenses water just fine). The repairman came, diagnosed it as the ice maker unit needing replacement, so I ordered the part through him, (which he changed the price on 3 times during his visit after telling me it needed replacement). I gave him a $200 deposit. A week had passed and I still hadn't heard from anyone in regards to when the part would be in, so I called and got connected with some call center in Ontario who said they would have to email someone in order for someone to call me back. 2 days later I still hadn't heard from anyone so I called again, and again getting the same story and again nobody calling me back. After the third attempt, somebody at the call center informed me that they are no longer making the part I ordered and that they would have to email somebody to contact me in order to refund my money (super sketchy right?). I eventually received a very unprofessional, poorly written email from somebody named Dennis saying that I would have to wait for a return slip with instructions and if I followed those instructions I would receive a refund for the cost of my deposit less the cost of the service call. Well, I still have yet to receive an email with any instructions, and I still have yet to receive any return slip. After calling the call center back 3 more times and demanding to speak to somebody in charge I finally received a call back from this Dennis person who ended up hanging up on me because I called him out on their poor business practice. The kicker?! I spoke with a parts representative directly through Kitchenaid and the part IS still available, it is in STOCK and getting installed next week. So now Im out $200 and clearly I've been had.